Senior Manager, Customer Partner Success

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

Ripple is seeking a highly motivated and experienced Senior Manager to join our Customer Partner Success (CPS) team based in London. As a Senior Manager, you will play a crucial role in maintaining and growing Ripple's existing client base across our diverse range of products and services, including Payments, Custody and Stablecoins. We are a dynamic team within the Sales function that is essential to the success of a customers growth strategy.

The ideal candidate lives and breathes customer centricity, has a passion for the cryptocurrency industry, is meticulous in their analysis, methodical, creative, and thorough in their problem-solving approach, and can easily build and grow relationships with internal and external partners.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

Responsibilities:

• Act as the main contact person for Ripple's most valued Enterprise clients, guaranteeing their contentment and addressing any business or customer concerns.


• Experience managing large enterprise financial insitutions, including Global and Regional Banks, Large Fintechs and Asset Managers.


• Focus on client retention and satisfaction, developing strategies to assist in their organic growth.


• Identify up-sell and cross-sell opportunities aligned with Ripple's roadmap.


• Conduct structured business reviews to assess client needs and provide tailored solutions.


• Discuss and negotiate contractual and commercial terms with clients.


• Represent Ripple at industry events when required.

Requirements:

• 10+ years of experience in Account/Relationship management within the Financial Services industry.


• 3+ years of experience in the Digital Assets and/or payments industry or a related field.


• Demonstrated track record in identifying and capitalizing on commercial opportunities with established client bases.


• A deep understanding of blockchain technology and/or traditional financial services.


• Experience collaborating with decision makers at large financial institutions


• Ability to consolidate client feedback and disseminate to our Product partners.


• Excellent communication skills, both verbal and written, with the ability to present effectively.


• Additional language skills advantageous.


• Exceptional attention to detail and a proactive, collaborative approach.


• Strong knowledge of Salesforce and other relevant industry tools.