Senior Support Technician and Team Leader

Senior Support Technician and Team Leader in West Malling (ME19) | Sureline Support Limited T/A Juvo IT Find a job Post a job Sign up Never miss an opportunity. 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To be able to work effectively as part of the Service Desk team this includes maintaining up-to-date and accurate Service Desk records. To have a commercial awareness in relation to client and Juvo IT business risk and to handle each client in relation to their needs. There is a need to be able to work on specific allocated projects within agreed timescales this may include the need for client site visits as and when required. To provide technical guidance to the small Service Desk team and if required allocate tickets on the Service Desk system taking into consideration the skill-set of each team member, and mentor where appropriate. There is the opportunity to maximise and benefit from the technical and non-technical training provided. Profile Minimum 3 years relevant technical support experience including 12 months of managing a team. Sound knowledge of: Windows OS – Hyper-V, Windows Server 2016/2019, Windows 11 and Azure. Security - XDR/Anti Virus/Mimecast/MS Purview, Firewalls with good knowledge of known security practices. On Prem Active Directory, DNS, GPO’s etc. Backups - Cloud based backup system. o365 - InTune, SharePoint, Exchange online and Entra. SAAS - aware of SAAS services and have had experience of them, (Egnyte and Opera). Email - Mimecast be a nice to have and exchange online is a must. Networking – A sound knowledge of IP, DHCP, switches and VLAN’S with a general knowledge of WAN’S with some WiFi experience too. Knowledge of hardware for troubleshooting laptops, desktops and servers. Scripting via PowerShell. Useful knowledge of hosted email platforms; N-Central/Solar Winds monitoring or other RMM tool; Swivel (2FA) VPN. Commercial awareness in relation to business risk, and sensitivity to data security issues and staff sensitive matters. Car Driver (with daily use of car). Out of Hours Support Saturday Shift twice a month We offer Company Pension, Free Car Parking, Overtime Opportunities, Additional Information Apply Sureline Support Limited T/A Juvo IT IT & Tech • 1-10 Employees 1 Job Similar Senior Support Technician And Team Leader Jobs Popular with Other Job Seekers Senior Lighting Engineer – Major Highways Infrastructure Utilise Recruitment Shepway, Maidstone (ME15) £50000 - £55000 per annum, Benefits Company Car (inc Fuel Card), 26 da 1 week ago Field Service Engineer, Medical Sterilisation Systems TRS Consulting Maidstone, Kent £55K (OTE £65K) + Bonus + Car 1 month ago Service Engineer VISION RECRUITMENT GROUP LIMITED Kent From £38,000 to £40,000 per annum 2 weeks ago Catering Engineer StartMonday Ashford (TN24), TN24 8TB £48000 - £55000 per annum 1 week ago Reliability Engineer Premier Foods Ashford (TN24), TN24 8TN GBP 55,000.00 5 days ago Meter Reader - Tunbridge Wells Morson Edge Tunbridge Wells, Kent Market related 1 month ago Service Engineer (Electronics Repair & Calibration) Orion Electrotech Sales West Malling (ME19), ME19 £32000 - £35500 per annum 4 weeks ago Legionella Risk Assessor AMI Consulting Maidstone (ME14) From £32,000 to £40,000 per annum 3 weeks ago Applications Engineer Vibe Recruit Limited Wallingford (OX10), OX10 £55000 - £62000 per annum + Benefits Package 1 week ago Senior Production Supervisor The Collective Network Kent £42k - 48k per year 1 week ago Senior Support Technician And Team Leader jobs Senior Support Technician And Team Leader jobs in West Malling IT jobs IT jobs in West Malling Support jobs Support jobs in West Malling Jobs in West Malling Full Time jobs Weekend jobs Retail jobs Amazon Warehouse Operative jobs Christmas jobs Night Shift jobs NHS jobs Apprenticeship jobs Warehouse jobs Cleaning jobs No Experience jobs Remote jobs Admin jobs Administration jobs Apprenticeships jobs Tesco jobs Get hired. 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