Service Administrator

Job Details:

Job Reference: HCC624408

Salary Range: £27,780 - £30,564 per annum

Work Location: Elizabeth II Court, Winchester (Hybrid Working)

Hours per week: 37

Contract Type: Permanent

Closing Date: 9 July 2026

The Role:

Join Hampshire’s Inclusion Support Service as a Service Administrator and become part of a dedicated, friendly, and passionate team working to improve the lives of vulnerable children and young people. You will support the School Attendance Support Team as the first point of contact for attendance queries from schools, parents and partner agencies, while managing casework and maintaining accurate records. The role requires strong data capability, including producing, analysing and interpreting statistics and reports to support effective decision-making and identify trends.

What you’ll be doing:

• Act as the first point of contact for attendance enquiries, managing phone and inbox queries from schools, parents and partner agencies


• Maintain accurate records, including tracking enquiries, updating databases, and recording case notes on Capita One


• Support service delivery by arranging meetings, producing data reports, and contributing to casework and cross-team working

What we’re looking for:

• A strong understanding of the importance of school attendance and its impact on outcomes for children and young people


• A highly organised and proactive individual, confident working with data and managing a varied workload


• Excellent communication skills and the ability to build positive relationships with a wide range of stakeholders in a fast-paced environment

Take a look at our Candidate Pack for more information about Service Administrator role. The ‘About you’ section explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements in your application. 

Why join us?

• Make a meaningful impact on children's lives by ensuring they receive the education they deserve. 


• Work with a dedicated and passionate team committed to safeguarding and supporting children. 


• Receive an extensive induction period designed to set you up for success, along with a wealth of opportunities for professional development and career progression. 


• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources’ and legal and financial advice.  


• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here. 

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. 

Other job titles you may be searching for: Administrator, Administration, Admin Assistant, Admin Support, Administrative Coordinator, Secretary, Admin Specialist, Business Support, Personal

Travel Requirements:

You may be required to visit other locations within Hampshire and therefore need to have the ability to travel, as necessary.   

Additional Information:

Service Administrator Candidate Pack

Vetting Requirements:

The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.

Contact Details for an Informal Discussion:

For general enquiries, please contact [email protected]

For an informal chat about the role, please contact Daniel Troon, Senior Reintegration Officer on [email protected]