Service Coordinator

Service Coordinator

Location: Droitwich
Salary: £27,000 per annum + Annual Pay Review
Holiday: 25 days annual leave plus bank holidays
Job Type: Full-time, Permanent

About the Role

We are seeking a motivated and organised Service Coordinator to join our busy engineering team based in Droitwich. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys providing exceptional support to both customers and field engineers.

As a Service Coordinator, you will be responsible for planning and scheduling engineering appointments, managing customer communications, processing purchase orders, and ensuring all service administration is completed accurately and efficiently. This is a permanent position offering stability, career development, and the chance to become part of a well-established engineering business.

Key Responsibilities

Plan and coordinate engineers' schedules to maximise efficiency.

Arrange service and maintenance appointments with customers.

Respond to customer enquiries by telephone and email in a professional and courteous manner.

Process purchase orders and maintain accurate records.

Produce service-related reports and update internal systems.

Maintain and update customer information using the company's CRM system.

Liaise with engineers, customers, and suppliers to ensure jobs are completed successfully.

Provide administrative support to the service department and assist with day-to-day operations.

About You

The ideal candidate will have:

Previous experience in a Service Coordinator, Service Administrator, or similar role.

Experience using CRM systems to manage customer and service information.

Knowledge of processing purchase orders and preparing reports.

Excellent organisational and time management skills.

A professional telephone manner with strong communication abilities.

A commitment to delivering outstanding customer service.

Good working knowledge of Microsoft Office applications.

The flexibility to travel occasionally to other company locations when required.

What We Offer

Competitive starting salary of £27,000 per annum.

Annual salary review.

25 days annual leave plus bank holidays.

Company pension scheme.

Ongoing training and opportunities for career progression.

Friendly and supportive team environment.

A secure, permanent role within a successful and growing engineering company.

If you are an organised, customer-focused professional looking for a new challenge within a respected engineering business, we'd love to hear from you. Apply today and become a valued member of our Droitwich-based team.