Job Description - Service Desk Analyst
Service Desk Analyst in Exeter (EX2), EX2 7HR | South West Water My career My jobs MA My account Search These jobs were popular with other job seekers Blinds and Curtains Installer Hillarys Blinds Torquay (TQ1), TQ1 2AB £50,000+ earnings p/a 3 days ago Market Research Field Interviewer Car Required Ipsos Torquay, Devon From £13.33 per hour 5 days ago Pipeline Engineer Stantec Exeter, Devon 3 weeks ago Apprentice Kwik Fit Daccombe, Torquay (TQ2), TQ2 5BU Up to £22,392 per annum 4 days ago Technical Support Engineer HSB Technical Ltd Denbury, Newton Abbot (TQ12), TQ12 6DW From £35,000 to £45,000 per annum 1 month ago IT Maintenance Engineer - Field Based Flotek Plymouth (PL1) £32000 - £35000 per annum 3 weeks ago Tyre Fitter Kwik Fit Daccombe, Torquay (TQ2), TQ2 5BU £26,228 per annum 4 days ago IT Field Service Engineer Sanderson Recruitment Exeter (EX1) £24600 - £27700 per annum + Car allowance + Fuel card 1 week ago Customer Care Account Manager Acorn by Synergie Exeter (EX1), EX1 £28000 - £32000 per annum + no commission 1 week ago Assistant Civil Engineer – Water Atkins Exeter, Devon 3 weeks ago Service Desk Analyst South West Water View Profile Exeter (EX2), EX2 7HR Permanent Contract Published: 1 day ago £28,452 - £32,000 Apply Save Service Desk Analyst South West Water Apply Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Join us and help keep our people connected We're looking for a talented Service Desk Analyst to join our IT team and provide outstanding technical support across our organisation. As the first point of contact for IT-related issues and service requests, you'll play a vital role in ensuring colleagues can work efficiently and effectively every day. This is an excellent opportunity for an experienced IT support professional who enjoys solving problems, delivering exceptional customer service, and working within a collaborative technology environment. What you'll be doing: As a Service Desk Analyst, you'll provide first-line technical support and help maintain the reliability of our IT services. You'll work closely with colleagues across the business and wider IT teams to resolve incidents, fulfil requests, and continuously improve the user experience. Key responsibilities include: Providing first-line support for hardware, software, systems, and network-related issues Diagnosing and resolving technical problems efficiently and professionally Managing incidents and service requests through the IT Service Management platform Ensuring tickets are accurately recorded, updated, and resolved within agreed service levels Escalating complex issues to specialist teams when required Supporting user access and identity management processes in line with information security requirements Maintaining knowledge base articles and service documentation Delivering guidance and training to end users where appropriate Identifying opportunities to improve service delivery and support processes What we're looking for: You'll be a customer-focused IT professional with strong troubleshooting skills and a passion for delivering excellent service. We're particularly interested in candidates who have: Essential Proven experience in a IT Service Desk, IT Support, or Technical Support role Strong knowledge of Windows operating systems Experience supporting Microsoft Office and related workplace technologies Understanding of core networking principles Excellent problem-solving and analytical skills Strong communication and interpersonal abilities Good organisational skills and attention to detail The ability to work effectively in a fast-paced environment Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline ITIL certification or experience working within IT Service Management frameworks Experience supporting identity and access management processes Why join us? You'll join a supportive and collaborative IT environment where you'll have the opportunity to develop your technical expertise, broaden your experience across a wide range of technologies and business systems, contribute to meaningful service improvements, and build a rewarding long-term career within a forward-thinking organisation. Generous holiday allowance + bank holidays Discretionary bonus Competitive contributory pension Share-save scheme Health benefits & wellbeing support programmes Group discounts Cycle to Work scheme Financial support services Development and training opportunities ... and much more! Closing Date: 18th September 2026 We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values, which are essential to our success, are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge. Apply South West Water Banking and Financial Services 16 Jobs Company Profile In Short Industry Energy, Environmental & Agriculture Founded 1989 Location South West of England Company size 1000+ About South West Water South West Water is Pennon Group's largest regulated water business, serving around 1.8 million customers across the South West. From supplying safe, high-quality drinking water to managing wastewater and protecting the natural environment, our teams deliver essential services that support everyday life. We are committed to innovation, sustainability and investing in the future of our region. As part of the FTSE 250-listed Pennon Group, you'll have the opportunity to build a rewarding career while helping to protect the people, places and environment that make the South West so special. Opportunities at South West Water Whether you're starting your career, developing specialist expertise or stepping into leadership, South West Water offers opportunities across engineering, operations, customer service, environmental services, technology, finance, HR and more. As part of Pennon Group, you'll have access to learning and development programmes, apprenticeships and career pathways designed to help you grow and succeed. We foster a culture where collaboration, innovation and continuous improvement are encouraged, giving our people the opportunity to make a real impact while delivering essential services for customers and protecting the environment across the South West. Our Values At South West Water, our values guide how we work, support
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