Specialist, Content Producer

Job title:  Specialist, Content Producer 

Department: Operations Quals Assessment & TQ (VAT Recoverable)

Location: UK, Hybrid 

BACKGROUND INFORMATION 

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology and each other to surpass these boundaries, we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small. 

Part of UK Schools, the Assessment division combines excellence in assessment with outstanding customer experience. The Assessment division has end-to-end responsibility for delivering on-time, accurate results of high-stakes UK and international qualifications to our learners and first-class customer service to all our customers. 

The Content Production Leader is responsible for the end-to-end content production process for a suite of UK and International qualifications.   

The objective of this role be responsible for the management and production of a specified set of secure assessment-related content, ensuring that error-free assessment content is produced which is delivered to deadline, meets defined quality criteria and equivalent standards. 

A part of this role is to ensure that the assessment processes that they support are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny by internal audit and all stakeholders - including regulators, students and parents. 

Key Responsibilities: 

• Lead the set up and reporting of all key production activities within a designated allocation of content workstreams. 

• Run processes to ensure they meet the requirements of internal and external stakeholders' needs and contractual requirements 

• Conduct gap analysis to identify focused areas for change and improvement with a focus on quality, error-free content. 

• Review process improvement and skills audit output and ensure this is implemented 

• Act as the process owner for the processes related to assessment content, ensuring processes are documented and regularly reviewed 

• Take ownership of identifying and implementing process and system improvements and changes 

• Support the response to any internal/external audits or any identified lessons learned for the area of responsibility 

• Act as a matrix manager for our external examiners, leading all content production processes for a set of deliverables. Oversee the development, production, and delivery of high-stakes assessments and support material.  

Adaptability and Proactivity: 

• Anticipate and respond to changes in external factors, new product demands, services, and systems. 

• Focus on regulatory compliance and reporting, particularly for managing examination series-related situations.

• Explore opportunities to enhance delivery quality and efficiency through new methodologies, processes, and technologies. 

You will: 

• Be accountable for the updating of Smartsheet and other tracking records, ensuring the integrity by which assessment content processes are devised, followed, reviewed and amended.  

• Ensure all processes are fully documented and adhered to 

• Ensure all regulatory requirements are adhered to, and reporting is clearly managed and aligned 

• Implement new processes, procedures and systems to reflect the changing demands within our content production delivery 

• Conduct a full end-to-end process review 

• Drive continuous process improvement through the conception, development and implementation of clearly defined and documented processes

• Deliver on innovation for test making 

Key challenges: 

• Implementing, documenting and maintaining processes that deliver high-quality outcomes  

• Ensuring 100% process adherence and quality content production, often to tight deadlines 

• Engaging a whole department without line management authority 

• Working on new content management systems, and across different verticals 

• Ensuring the effective, efficient and consistent management of all activities  

• Building and managing effective relationships with internal and external stakeholders of all levels 

• Interrogating data and processes to ensure they deliver high-quality, on-time outcomes 

• Successfully navigating change by adapting to challenges created by the introduction of new qualifications, services or processes 

• Embed innovation by looking to the future and removing silos by working collaboratively and creatively 

• Reacting positively to change and being flexible in a changing environment 

• Adapting to the challenges created by the introduction of new products, services and systems