Technical Account Manager

Technical Account
Manager

Role
Overview

Reports
to: Senior Vice President Sales and Business Development

The
Technical Account Manager will work as a key part of the Sales team to create
winning security audio solutions that deliver customer value and are
technically viable and profitable for the company. You will support the growth
of our client’s ‘Transportation Solutions’ business unit by providing support /
training to the Sales team and to customers in the Rail Infrastructure, Rail
Rolling Stock, Tunnel and Airport vertical markets. You will be responsible for
understanding which company products / solutions are best fit for purpose for
customers across these markets based on their technical requirements and will
play a key role in ensuring the design of proposed products / solutions align
closely with these. This will involve working closely with the Bid team to
ensure compliance with specifications and the delivery of accurate and timely
quotations and bids.

Key
Responsibilities

·       Be the Sales team's
technical solution expert; understand all existing and upcoming products and
solutions and introduce these both internally (to the Sales team, Project team and
other teams) and externally (to customers) in different ways to fit
requirements from the market

·       Work closely with the
company's Product Management team to get all needed product and solution
information in order to keep the Sales team and customers up to date on any
important changes in the company’s offering

·       Ensure unique selling
points of company products and solutions are up to date and frequently
communicated to the Sales team and customers, especially new things

·       Make internal and
external powerpoints, application sheets and other commercial documentation to
support the above

·       Know competition well
and understand who the company is up against; be aware of the main gaps that
need to be filled in the company’s product / solution portfolio compared to
their most important competitors

·       Identify product / solution
portfolio enhancements

·       Liaise with strategic
end customers and specifiers / A&Es to influence requirements and drive
supplier preference both in the UK and globally

·       Take on some direct account
management responsibilities for selected accounts as the business grows and as you,
the team and Management see fit

·       Produce accurate and
detailed quotations, presentations and system proposals for project bids

·       Commercial project management
/ bid management

·       Maintain regular
contact with selected customers to provide company, product and service updates
to them in conjunction with training or bids in close cooperation with responsible
Account Managers

·       Ensure business
solutions are aligned with goals, strategy and priorities

Key
Skills Required

Essential:

·       Excellent team player

·       Strong verbal / written
communication skills

·       Very well-structured
with an eye for detail

·       Self-driven and
motivated

·       Excellent English
language skills

·       Good computer skills /
experience using MS Office applications (e.g. advanced Excel, Word)

·       Engineering
background with commercial interest and skills

·       Customer-focused and
revenue-driven

·       Analytical approach
to solving problems

·       Ability to travel
both within the UK and globally

Desirable:

·       Experience using CRM systems
(ideally Dynamics 365)

·       Familiarity with
Visio and AutoCAD

Knowledge
and Experience Required

Essential:

·       Minimum of 2 years’ experience
working within technical support / bid support

·       Experience in the
design, estimating and bid management of system-based projects

·       Demonstrable mix of technical
and commercial understanding

·       Existing knowledge of
PAVA systems design and implementation on major international projects

Desirable:

·       Knowledge of other IP
telecom systems and integrations (e.g. telephones, intercoms / help points, passenger
information displays, CCTV, control systems, IP speakers etc.)

·       Transportation
industry experience

Education
& Qualifications

Essential:

·       Bachelor's degree or
equivalent in a technical field

Desirable:

·       Diploma in Acoustics
advantageous

·       IP & Data Networking
skills / qualification