Technical Engineer

German market support | UK based with
international travel

Start date: As soon as possible

The opportunity

An international manufacturer of technology
for the public transport sector is seeking an experienced Technical Engineer to
support its German customers and regional office. Based at the company’s UK
head office in South East England, the role offers the opportunity to join a
collaborative technical team during a period of growth, technological
development and organisational change.

You will manage several projects and
customer enquiries simultaneously, combining practical technical support with
data management, clear communication and a flexible approach to problem
solving. Improving processes and maintaining customer satisfaction will be
central to the role.

Role scope

Reporting to technical management in the UK
and sales management in Germany, or a designated intermediary, you will work
closely with sales, development, production, technical and customer support
colleagues. The role primarily supports Germany, with occasional support for
other international offices and customers as required.

Regular visits to the German office and
customer sites will be required, alongside visits to original equipment
manufacturers globally. International travel and possible night work form part
of the role.

Key responsibilities

·       Provide first-line technical
support by telephone and email, both from the office and while working off
site, resolving hardware and software enquiries from German customers.

·       Support projects from initial
consultation through to implementation, working with integrators to define
protocols, specify suitable hardware and deploy software on vehicles.

·       Assist with the maintenance and
support of existing hardware and software, and manage several projects at the
same time.

·       Assess customer sites,
recommend improvements and carry out equipment installations or retrofits in
Germany when required.

·       Create databases and media
content for customers and agents using on-board equipment.

·       Work with third-party suppliers
to integrate on-board systems and provide technical training to customers and
colleagues.

·       Produce technical documentation
for future reference and work closely with customers to meet their requirements
within agreed timescales.

·       Collaborate with colleagues to
achieve company objectives and undertake other reasonable duties requested by
the department manager.

Essential skills and experience

·       Degree-level education or
equivalent in electronics or a related discipline.

·       Degree-level education or
equivalent in software or a related discipline.

·       Knowledge of programming
languages such as Python, Lua, C, C++ or .NET.

·       Experience setting up and
diagnosing Ethernet networking protocols.

·       Fluent German and English, with
excellent written and verbal communication skills.

·       Proficiency in Windows and the
Microsoft Office suite.

·       Strong attention to detail,
practical and methodical prioritisation, and excellent planning and
organisational skills.

·       Ability to multitask under
pressure while maintaining high standards of professionalism and a positive
work ethic.

·       A proactive, flexible approach
to problem solving and the ability to work effectively within a team.

·       Self-discipline and flexibility
in day-to-day duties and training.

·       A full EU driving licence or
equivalent, and willingness to travel globally as required.

Desirable skills and experience

·       Knowledge of serial
communications standards and protocols, including IBIS, RS232 and RS485.

·       Knowledge of Linux systems.

·       Experience in electrical and
electronic system design, including circuit diagrams and wiring.

·       Previous customer-facing
technical support experience.

·       Experience in public transport
and/or manufacturing.

·       Experience working within
cross-functional teams.

·       Advanced Microsoft Office
skills and the ability to learn new systems efficiently.

·       Strong planning skills,
initiative and a willingness to take a hands-on approach.

·       Additional foreign language
skills.

Salary and benefits

·       Competitive salary and a
discretionary company performance bonus.

·       25 days of annual leave,
increasing with length of service to a maximum of 30 days, plus bank holidays.

·       Private medical insurance and a
6% employer pension contribution.

·       Employee assistance programme
and enhanced family leave.

·       Long-service recognition
scheme, company events and subsidised refreshments.