Job Description - Technical Support Coordinator
Technical Support Coordinator in Malmesbury, Wiltshire | Corston Architectural Detail Find a job Post a job Sign up Tired of searching? Let’s find you the right jobs faster Get Started Search These jobs were popular with other job seekers Project Document Controller SRT Marine Systems plc Swindon, Wiltshire, SN1 2JH Market leading salary and package 2 weeks ago IT & MI Coordinator Siamo Group Ltd Swindon, Wiltshire £30k - 36k per year + + Excellent Company Benefits 2 days ago IT Administrator Reed Technology Bath (BA1), BA1 £31500 - £32000 per annum 3 weeks ago Office & Operations Coordinator Penelope Technical Limited Bath (BA2) 1 week ago Customer Service Coordinator DS SMITH PACKAGING LIMITED Devizes, Wiltshire Competitive + benefits 1 day ago Investment Support Coordinator St. James's Place Cirencester, Gloucestershire 2 days ago Learning Support Assistant Bristol City Council Bristol, Avon 19 hours ago NEW Geoarchaeological Consultant Stantec Bristol, Avon 3 days ago Executive Assistant Hays Bristol (BS1), BS1 £20.0 - £25.0 per hour + £20-25/ph 1 week ago Project and Commercial Coordinator Alexander Mae (Bristol) Ltd North Common, Bristol (BS15), BS15 8PD From £30,000 to £38,000 per annum 1 week ago Technical Support Coordinator Corston Architectural Detail View Profile Malmesbury, Wiltshire Permanent Contract; Hybrid Published: 2 days ago Apply Save Technical Support Coordinator Corston Architectural Detail Apply Description Corston was founded by a team of designers and engineers with a shared vision: to create beautifully designed switches, sockets, lighting and hardware that bring harmony and coordination throughout a space. As our product range continues to grow, we're looking for a Product Support Coordinator to join our Product team. This varied role combines technical customer support with product administration, offering an opportunity to work at the centre of product development and customer experience. Key Responsibilities This is a hybrid role supporting both our customers and our Product team. You'll provide technical guidance and troubleshooting support for customers, electricians, contractors and designers, while also helping maintain product information, documentation and administrative processes within the Product department. Working closely with Product Development, Quality, Customer Experience and Operations teams, you'll play an important role in ensuring our products and product data remain accurate, organised and customer-focused. Key Responsibilities Technical & Customer Support Respond to customer technical enquiries via phone and email. Support customers with installation, compatibility and product selection questions. Troubleshoot product-related issues and work with customers to identify solutions. Provide technical guidance to electricians, contractors, architects and interior designers. Investigate customer feedback and support product issue resolution. Maintain and improve technical FAQs and support documentation. Product Administration Maintain product specifications and technical information. Support the creation and updating of installation guides, datasheets and product documentation. Assist with product setup and maintenance across internal systems. Coordinate product testing records and documentation. Support new product launches by ensuring product information is accurate and complete. Assist David and the wider Product team with day-to-day administration and project coordination. Track product issues and customer feedback to help identify trends and opportunities for improvement. Help ensure product data remains accurate across all customer-facing channels. Skills, Knowledge and Expertise Essential Previous experience in customer support, technical support, product administration or product coordination. Excellent organisation and attention to detail. Strong written and verbal communication skills. Good problem-solving abilities. Comfortable working with systems, spreadsheets and product information. Ability to manage multiple tasks and priorities. A proactive and collaborative approach. Desirable Experience within electrical products, lighting, hardware, interiors or construction. Technical aptitude and confidence learning product specifications. Experience maintaining product data or technical documentation. Understanding of product development or quality processes. Benefits Salary: Competitive, dependent on experience Discretionary bonus 25 days holiday plus bank holidays 4x death in service Free onsite parking Flexible working hours Be part of a growing international company Apply Corston Architectural Detail 7 Jobs The company is part of Company Profile In Short Industry Construction & Property Founded 2019 Location Head Office: Corston Ltd, Kingsway Business Park, Corston, Malmesbury, Wilts, SN16 0HW Company size 51-250 About Us At Corston Architectural Detail, we're more than a
Original job Technical Support Coordinator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Your email job alert is now active!