Technical Support Engineer

Job Title: Technical
Support Engineer

Reporting to: Technical Project Manager

Based: Harlow, Essex

GoodBox, providing support
for the UK’s biggest charities.

We are GoodBox - a start-up dedicated to building new technologies
that connect donors with wonderful causes.

Since 2016, we have dedicated ourselves to solving the negative
impact a cashless society is having on the charity sector. By harnessing the
power of contactless technology, our products are helping some of the UK’s
biggest charities receive up to 85% more in donations. Together, we are shaping
the future of fundraising.

We are growing fast. We have got over 1,500 clients on our books
and we are planning to turn over £2 million in the next 12 months. This year,
we are planning to take our company global with a whole range of new products
and services. We have got big ambitions, and we need a Marketing Executive to
help us achieve them.

Where you come in

This is a
wonderful opportunity for anyone wishing to join an exciting, dynamic
organisation as it enjoys a huge period of growth and development creating
technically advanced solutions to help the non-profit sector fundraise more
effectively.

The
successful candidate will be provided full training to assist in their duties
and support of all colleagues to help them develop within the organisation.

• Prepare
  devices for configuration (visual check, ensure charged)
  
• Configure
  devices following clearly defined processes
  
• Test
  devices prior to despatch
  
• Prepare
  devices for despatch – ensure all accessories are present
  
• Clear
  configuration on devices returned i.e ex rental
  
• Review
  devices returned against a Goods In checklist to check for damage / tamper /
  missing accessories
  

Experience and Expertise

• Understand
  or have some knowledge or passion for technology
  
• Inquisitive
  by nature you’ll love taking things apart and rebuilding them
  
• You’ll
  have an exceptionally high attention to detail
  
• Ability
  to follow clear process
  
• Strong
  work ethic and a desire to help wherever required
  
• Positive,
  enthusiastic and a willingness to learn
  
• Able
  to self-manage, prioritise work efficiently and produce high quality work under
  time pressures
  

What can we offer?

• The chance to do some good, every single organisation we work with
  is fundraising for amazing, worthwhile causes, we must take a step back
  sometimes to recognise that every day, we are helping people who are helping
  others.
  
• Total ownership of the role – we are looking for someone capable
  of making the role their own
  
• An excellent opportunity to join an exciting and innovative
  company, past the growing pains of a start-up and now enjoying the challenges
  of a scale up.
  
• Hard work and challenging but always fun – we are a close “family”
  who support each other personally and professionally and genuinely love what we
  do, and those we work with.