Technical Support Engineer

Job brief

Are you a tech-savvy engineer who loves solving complex problems and working with cutting-edge IoT technology?
Our client is a global innovator in smart physical security and IoT solutions, where seamless hardware-software integration is a core competitive advantage. They believe that high-standard technical support is a key differentiator in winning customer trust.
To empower local sales teams and deliver reliable pre-sales and project support, they are recruiting a dedicated Technical Support Engineer based in the UK. In this role, you will design customized solutions, conduct compelling product demonstrations, and author professional technical documentation for high-profile B2B security projects. As a vital bridge between the local market and the global R&D center, fluency in both English and Mandarin is required.

What's in it for You?

• Competitive salary and benefits package.
• Hands-on experience with next-generation smart building and IoT technologies.
• Continuous professional development and cross-cultural career growth opportunities.
  

Responsibilities

• Engage deeply with customers to identify business pain points and core project requirements; develop tailored technical solutions and quotations based on the product portfolio, respond to technical tender inquiries, and drive project closure.
• Deliver product presentations, technical demos, and on-site POC testing for customers, effectively articulating product features and solution value to build technical trust.
• Independently prepare project proposals, whitepapers, tender technical documents, and product configuration guides for both standardized and customized scenarios.
• Support full project sales cycles, proactively anticipating potential technical concerns from customers and providing professional technical justification to remove adoption barriers.
• Document customer requirements and real-world case studies to continuously optimize pre-sales solution templates and demo materials, empowering internal sales teams.

Requirements

• Bachelor's degree or above, majoring in Computer Science, Electronics, Communication, or other STEM disciplines preferred.
• Prior experience in testing or technical support roles is a plus.
• Excellent communication, analytical, and summarization skills, along with a strong team-collaboration mindset.
• Bilingual capability with professional fluency in English and Chinese to handle technical coordination with global product teams.