Workshop Controller

As a Workshop Controller, you'll be tasked with leading workshop efficiency, productivity and quality by empowering teamwork and ensuring every customer receives exceptional service, all while meeting key commercial and operational goals.

Responsibilities:

• Maximise workshop efficiency by fully utilising Technicians and driving sold hours to target.
• Ensure all customer service work is completed accurately and within agreed timescales.
• Coordinate with Service Advisors and Parts to maintain optimal workshop loading.
• Monitor repeat visits, identify trends and implement corrective actions.
• Oversee vehicle quality checks, including road tests to Porsche standards.
• Keep Technicians updated on service bulletins, policies, and operational information.
• Maintain workshop equipment, facilities standards and compliance with recall and audit requirements.
• Support Service Assistants and assist the Aftersales Manager with customer complaint resolution.
• Track and communicate daily Technician efficiency/productivity, holding regular reviews and setting targets.
• Lead team development, supervise apprentices, and ensure ongoing technical and procedural knowledge.

Minimum Qualifications:

• Proven experience in workshop, service, or automotive aftersales management.
• Strong understanding of workshop processes, quality standards, and manufacturer guidelines.
• Ability to lead, motivate and develop a technical team to achieve performance targets.
• Excellent communication and coordination skills across Service, Parts and Aftersales functions.
• Strong organisational and problem‑solving abilities with a focus on efficiency and customer satisfaction.

Desirable Qualifications:

• Experience working within a prestige or performance automotive brand environment.
• Formal technical qualifications (e.g., NVQ Level 3 or equivalent) or strong technical background.
• Knowledge of manufacturer systems, diagnostic tools and digital workshop platforms.
• Experience coaching apprentices and supporting staff development programmes.

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. 

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. 

In return, we offer:

• Competitive salary plus an annual bonus up to 35% of Basic Salary aligned with on ‘Core Targets’
• 33 days holiday, including bank holidays
• Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
• VW Group tax efficient company vehicle
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions
• Employee representative body - your voice at work
• Five full sets of work wear along with Porsche jumpers, gilets, jacket and safety boots

Centre:
Porsche Centre West London is our largest Centre in the south of England.  Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking.

Company:
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.