IT Support Technician

• Competitive Employee Health Insurance options including dental
• 100% company paid vision plan
• 401K plan with generous company match and no vesting period
• 100% company paid Life insurance
• 100% company paid long and short-term disability insurance
• Training allowance
• PTO and more

• Provides input to deliverables as required
• Provision user’s accounts.
• Work with Global Service Desk to resolve/solution and track open service tickets
• Provide Level-2/3 support and troubleshooting to resolve issues.
• Provide end user desk setups (cube moves)
• Provide Command Level AV support (run DCS and GVS meetings)
• Have the ability to configure, manage, and administer nuances of M365 Teams and the integration of M365 Teams as a primary source of organizational collaboration.
• Responsible for completing room setup for these meeting/conferences/town hall meetings/training classes.  Setup shall include configuring and testing all A/V aspects of the event (phones, VTC, audio, network connectivity, etc.). 

• Knowledge of Windows 11 support & technical troubleshooting skills
• Knowledge of all Microsoft Office 365 applications and Microsoft Teams
• Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
• Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
• Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
• Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users
• Candidate must be reliable, on-time and able to complete tasks by target dates
• Maintain a professional work ethic & demeanor
• Excellent organization & time management skills
• Candidate must be self-motivated, driven to learn with a focus on continuous improvement

• Lift 50+ pounds of equipment
• On-site hours for this job are 0600-1530, Monday through Friday. 

• Secret Clearance with Top-Secret eligibility

• $50,000-$55,000

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”

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