Lake Compounce - Seasonal Events & Entertainment Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

We are currently looking for a:

Roles & Responsibilities:

The Events & Entertainment Senior Supervisor will assist in the planning and execution of events, shows, character interactions, and atmospheric entertainment to complement parkwide content and increase overall guest satisfaction.

Roles & Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the Events & Entertainment team and any other assigned departments

• Lead by example, attitude, and as a representation of Lake Compounce’s core values

• Act as an approachable mentor and coach to all assigned hosts

• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests

• Become knowledgeable of performing the essential duties of all events-related positions and backfill these positions when needed

• Participate in aspects of supervision of assigned employees, including training, performance coaching, and discipline

• Ensure that all required meal and other breaks are being given in accordance with Connecticut law

• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Collaborate with park and corporate events leadership to evaluate current Events & Entertainment strategies at Lake Compounce

• Manage the conceptualization, planning and execution of multiple events, concurrently

• Become knowledgeable of all events that are scheduled at the park to align with all Sales & Marketing events promotions

• Maintain Park event calendar, ensures its data accuracy, and makes any necessary adjustments

• Assist with the execution of live stage shows and other performances

• Ensure strict compliance with all safety policies and procedures during events

• Manage event & activation operations for scheduled in-park events

• Ensure effective communication and coordination with park operations teams to deliver best in class prior to, day of, and post event execution

• Proactively address and resolve any unexpected issues that may occur during event

• Provide solution-based ideas to quickly and creatively resolve problems

• Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities

• All other duties assigned by leadership

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Education & Experience:

• High School Diploma, GED, or equivalent preferred

• 2+ year of previous work experience in the areas of shows, acting, choreography, or performance events is highly desired

Requirements:

• Must be at least 18 years of age to comply with Connecticut Child Labor Laws

• Ability to work a flexible schedule, including evenings, weekends, holidays, and open to close.

• Must be able to work nights up to 12 AM (midnight) during certain events

• Must have reliable transportation to and from work for your scheduled shift

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

• Ability to handle high-pressure situations in a positive and professional manner, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

• Must possess and demonstrate strong written and verbal communication skills

• Ability and desire to participate in delivering successful and high-quality events

• Ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday

• Ability to remain sedentary for periods of time, while using a computer

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more

• Ability to safely climb or descend stairs and/or ladders

Working Conditions:

• This role will be based in both an office setting as well as frequent interaction with all outdoor and indoor areas of the park

• Extended work hours during event preparation and execution may be required

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

• Subject to frequent interruptions, changing priorities, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

Team member benefits:

Working at Lake Compounce is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Lake Compounce employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Perks & Benefits:

• Flexible schedule

• Ability to cross-train and learn unique skills across various departments

• Free admission to Lake Compounce and all Palace Entertainment parks on your days off

• Invitations to exclusive company-sponsored employee events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Lake Compounce. Apply today!