Product Manager

Scope of Services:

• We
  need a Product Manager to help drive key services forward.
  
• The
  Client Product Manager oversees select products for the Client program
  team.
  
• The
  Product Manager will lead the end-to-end delivery of new digital
  applications and services on client.
  
• They
  will act as product manager for multi-disciplinary product teams through
  the product lifecycle and into continuous delivery and support.
  
• They
  will line manage, coach and mentor others in the team, including a Product
  Management Fellow.
  
• This
  Product Manager will be entrusted to hold the City’s best interests first
  and foremost when collaborating and working with system implementation
  vendors and thus will be expected to drive strategy for the Client
  program, in consultation with the Associate Commissioner for Product
  Management.
  

Tasks:

• Lead
  product strategy and definition by understanding and identifying product
  users, framing the problem, and synthesizing research from all disciplines
  and evaluating current state experiences
  
• Define
  success outcomes and KPI based on user-driven metrics that prove value to
  New Yorkers
  
• Understand,
  synthesize and write detailed requirements focused on filling the needs of
  New Yorkers
  
• Participate
  in the agile delivery of digital applications by multiple workstream teams
  
• Prioritize
  the delivery of work backlogs from inception to delivery based on evidence
  from user research, analytics and stakeholder goals
  
• Participate
  in relevant team ceremonies across the program in line with agile best
  practices
  
• Communicate
  the expected strategic outcomes and improve problem solving with the teams
  
• Coordinate
  and take part in user research regularly for all digital products you lead
  
• Manage
  external technology and delivery partners; work to get best value from our
  digital, data and technology partnerships
  
• Manage
  the product roadmap and other key product management deliverables,
  including creating and updating OKRs and KPIs, and establishing useful
  reports to track them
  
• Be
  the point person, work closely with stakeholders, understand the business
  goals, and be ready to present and provide status
  

Requirements

Mandatory
Skills/Experience:

• A bachelor’s degree (or equivalent) in computer science,
  engineering, product design or related field
  
• At
  least 8 years of previous experience in software and web development
  
• 4+
  years proven success leading products from inception to launch into
  continuous improvement
  
• Excellent
  writing skills combined with strong presentation and public speaking
  skills
  
• Excellent
  interpersonal skills to effectively manage cross functional teams
  
• Ability
  to work effectively in a team setting, including synthesizing abstract
  ideas into concrete features
  
• A
  solid background in modern digital technology and trends
  
• Experience
  in an Agile delivery environment
  
• Attention
  to detail and excellent problem solving skills
  
• Be
  open to receiving feedback and constructive criticism