Regional Planning Administrator

Who are you

• Customer service skills with ability to liaise and communicate to customers


• Strong background in administration or customer focused role


• Ability to work either part of a team or on own building a strong rapport with clients and colleagues


• Excellent time management and organisation skills


• Good level of IT


• Strong organisational skills and ability to prioritise tasks


• Ability to work under pressure and handle multiple tasks simultaneously


• A proactive, can do attitude with the ability to work independently and as part of a team

What will you be doing

As a Regional Planning Administrator, you will liaise with our customers firsthand, assisting with the planning of maintenance and repairs. Working closely with our Workshop team providing them with relevant and accurate information, ensuring the customers’ expectations are always met.

• Key customer contact and point of reference


• Working with the workshop management team, ensure workshop scheduling and loading to maximise available capacity and utilisation


• Clarify for the customer and the workshop the basis for the repair – Retail/Warranty/Contract


• Gain customer agreement through selling the benefits of identified repair solutions in a professional manner


• Produce sand explain repair order to customer during planning stage


• Maintain customer contact information in workshop planner, CM and VDA


• Ensure planning and communication that ensure all resources are available in advance of scheduled work (labour and parts).


• Manage bookings for courtesy cars, collection & Plan and manage all truck monitoring cases with customer, relevant dealer and RTM / SDM delivery and waiting.  Ensure that all active campaigns are allocated to the repair order


• Manage all contractual and non-contractual vehicle alerts and liaise with the customer(s) or dealer(s) accordingly.

• Ensure that all proposed work is correctly specified based on standard IMPACT content and converted to GDS quotes.


• Be able to convert GDS quotes into repair orders


• Ensure that all authorised work is properly coded on the repair order prior to handover to the workshop


• Be able to convert a quotation into a workshop repair order

What’s in it for you?

• 25 days holiday plus bank holidays raising to 30 days with service


• Contributory Pension scheme


• Training and development opportunities


• Health Care Plan with access to dental insurance


• Extended maternity/paternity and adoption leave


• Referral bonus with our recommend a friend


• Cycle to work scheme


•  Many benefits for yourself, family and friends including Theme days out, gym memberships, discounts with High St Retailers, travel, hotel, airport parking plus many more +++++