Seasonal Community + Experience Lead (Hamptons)

We Want You!

New York Pilates is seeking a Seasonal Community and Experience Lead to support our Hamptons studios during the peak summer season.

This role is a unique hybrid of in-studio experience + student support ownership. As the Community Builder you’ll be the on-the-ground extension of our partnership and events team, and our NYC-based Student Support team, ensuring a seamless, high-touch experience for every student.

You’ll serve as the bridge between students, studio teams, support, and partnerships to keep communication tight, resolve issues in real time, and elevate the overall student experience across all Hamptons locations.

This is a part-time schedule (~20 hours/week) with a combination of in-studio presence and remote support coverage that maintains flexible availability for weekends, peak summer dates, and in-studio events/partnership activations. If you’re energized by fast-paced environments, love working with people, and can seamlessly move between in-person interactions and digital support channels then this role is for you.

The Role

• Act as a community-facing ambassador for New York Pilates across Hamptons studios and events
• Build relationships with students and help create a warm, high-energy, and welcoming studio environment
• Encourage student engagement by supporting class sign-ups, private bookings, studio events, and seasonal activations
• Coordinate and support on-site events, partnerships, and community experiences throughout the summer season
• Assist with event logistics, guest communication, setup, and day-of execution to ensure a polished and on-brand experience
• Partner with studio teams and leadership to maintain seamless communication and strong community engagement across locations
• Support student communication via text, email, and phone during peak weekend hours
• Identify opportunities to elevate the student experience and strengthen community connection within the Hamptons market

Requirements

• 2+ years of experience in customer support, hospitality, retail, or fitness
• Strong communication skills, both in-person and written
• Comfortable managing multiple communication channels simultaneously
• Highly organized, detail-oriented, and able to prioritize in a fast-paced environment
• Proactive problem solver with a calm, solutions-first mindset
• Must be based in the Hamptons for the summer season (May - Sep)
• Must be available to work a part-time schedule (~20 hours/week) with flexibility and open availability to support in-studio events and partnership activations as needed

Why You’ll Love Working With NYP!

• Competitive Pay: $28–$30/hour 
• Benefits: Access to NYP studio perks and exclusive retail discounts during the seasonal term.
• Wellness: Complimentary Pilates classes and access to the NYP studio experience.
• Impact: Own a highly visible, cross-functional role connecting students, studios, and leadership, bringing a critical seasonal function to life on the ground in the Hamptons.