Senior ITIL Configuration & CMDB Manager (Azure & Ivanti Neurons)

Role -Senior ITIL
Configuration & CMDB Manager (Azure & Ivanti Neurons)

Location:
Hybrid - Mechanicsville, VA

ABOUT
THE ROLE

VDOT is seeking a highly skilled Configuration
Manager with ITIL certification to join our IT Service Management
team. The Configuration Manager is responsible for establishing,
governing, and continuously improving the Configuration Management process
within the ITSM framework.

This role ensures accuracy, integrity, and
traceability of Configuration Items (CIs), enabling effective incident, change,
problem, and asset management. The Configuration Manager maintains the CMDB
(Configuration Management Database), enforces process compliance, and partners
with technical teams to ensure reliable service delivery. This role is critical
in ensuring that our configuration management processes are thorough,
efficient, and aligned with ITIL best practices. This role will be responsible
for collaborating across functional areas to maintain the integrity of our
Configuration Management Database (CMDB), supporting change management, and
driving continuous improvement across IT services. An ideal candidate will have
extensive experience integrating and managing Azure resources within a third
party CMDB.

Key Responsibilities

·        Develop,
implement, and maintain configuration management policies and processes in line
with ITIL standards and Commonwealth of Virginia (COV) policy.

·        Own
and manage the CMDB, ensuring accuracy, completeness, and compliance.

·        Collaborate
with Change, Incident, and FinOps teams to ensure seamless service delivery.

·        Define
and enforce policies for configuration item (CI) identification, control, and
reporting.

·        Work
closely with Infrastructure, Network, Security, and Application teams to gather
and maintain CI information.

·        Monitor
and audit configuration data to ensure quality and reliability.

·        Establish
and track KPIs/metrics for Configuration Management maturity and CMDB health.

·        Provide
leadership and guidance to IT teams on configuration management best practices.

·        Support
IT governance, risk, and compliance initiatives.

Qualifications

·        ITIL
Foundation certification (Intermediate or Expert level preferred).

·        Proven
experience in Configuration Management within an ITIL environment.

·        Proven
experience in Configuration Management within an Azure environment.

·        Strong
knowledge of Ivanti Neurons for ITSM

·        Strong
understanding of ITIL v3/v4 processes—especially Configuration, Change,
Incident, and Problem Management.

·        Hands -on
experience with a CMDB tool - Ivanti Neurons for ITSM including CI class
modeling and discovery tools.

·        Excellent
analytical, problem -solving, and documentation skills.

·        Ability
to work collaboratively across technical and business teams.

·        Strong
communication and stakeholder management skills.

Requirements

Preferred Skills

·        Experience
with automation tools for configuration management.

·        Familiarity
with cloud environments (Azure, AWS, GCP).

·        Knowledge
of automation, discovery tooling, and scripting (e.g., PowerShell, Python).

·        Familiarity
with audit and compliance frameworks

·        Knowledge
of COV policies and standards.

Required/Desired Skills