0000003547.Process Support Supervisor Ii.District Clerk Criminal Section

Description
Performs first line supervision of clerical support staff assigned to moderately complex tasks to ensure the effective and timely delivery of services.

Management Scope: Supervises generally ten (10) or more clerical support staff.

Responsibilities
1. Supervises clerical support staff in performing moderately complex tasks related to receiving, filing and processing documents, fees and fines, maintaining records, files and reports, and providing excellent customer service.


2. Ensures effective delivery of services by training staff, coordinating, delegating and monitoring the workflow to ensure accuracy, compliance and timeliness, providing feedback and collecting data for performance measures.


3. Researches and resolves problems and more complex issues related to the program function, and responds to inquiries from staff, Judges, attorneys, other County departments and the general public, referring frequently to applicable laws, regulations and policies.


4. Researches and stays abreast of changes in applicable laws, participates in developing and implementing goals, objectives and standard operating policies and procedures, and monitors compliance.


5. Hires and trains staff, evaluates performance and initiates disciplinary action.


6. Performs other duties as assigned.

Qualifications
Education, Experience and Training:

Education and experience equivalent to an Associate’s degree from an accredited college or university in a job related field of study. Two (2) years of work related experience.



Special Requirements/Knowledge, Skills & Abilities:

Skilled in the use of standard software applications. Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments and the general public. Knowledge of applicable rules and laws pertaining to assigned section(s).


Physical/Environmental Requirements:

Standard office environment. May be required to stand, walk and sit for prolonged periods, and lift up to 25 lbs. unassisted.