1st Shift Control Room Operator

Job Title: 1st Shift Control Room Operator

Department: Security

Reports To: Shift Supervisor

FLSA Status: Non-Exempt

Salary:  $20.00 - $22.00/hr

Overview

The Museum Control Room & Surveillance team is responsible for the overall monitoring and security of the museum, including the main building, outbuildings, and surrounding grounds. Oversee the operation of various systems such as lighting, alarms, surveillance cameras, and weather monitoring. This role also involves coordinating responses to emergencies, maintaining security protocols, and ensuring the safety of staff, guests, and artworks. The Control Room Operator will ensure the museum’s perimeter is secure after hours and help manage the day-to-day activities of security staff.

Primary Responsibilities 

• Monitor traffic in galleries, grounds, and ANP via CCTV and radio.
• Maintain clear and professional communication over radio channels, ensuring all messages are conveyed in a timely manner.
• Document all incidents, alarms, and activities in the Routine Daily Activities log and other required reports.
• Ensure the proper reporting of any artwork-related incidents to the Registration department, including emergency responses related to art.
• Conduct and disperse daily inventory of keys, badges, and radios to proper staff.
• Respond to emails via Outlook at the start/end of each shift.
• Grant/remove access to badges/badge readers via access control software.
• Monitor Simplex Fire systems.
• Monitor and control the Lutron system to ensure lights are properly functioning during events and after hours, turning lights on or off as needed.
• Monitor Andover/enteliWEB for active alarms; promptly notify on-call Facilities staff regarding important alarms (e.g., boilers, chillers).
• Oversee system for motion alarms, badge activity, and remote access control for doors (e.g., dock, exterior).
• Monitor CCTV feeds across the property, ensuring the proper functioning of cameras and reviewing footage when necessary for incidents or safety concerns.
• Communicate issues to the workforce as soon as they are detected.
• Document the collected footage for subsequent review.
• Respond to incoming calls and guide callers to the appropriate extension
• Notify Security Management and Security Leads when call-offs occur.
• Issue weather alerts and keep all parties informed of potential weather changes promptly through the system's alerts.
• Monitor Garden Terrace Gate and allow access to staff and vendors when the Security Rover is not present

To perform the job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills 

• Ability to remain calm and composed in high-pressure situations.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with staff, guests, and emergency responders.
• Strong attention to detail and ability to document and report incidents accurately.
• Basic understanding of art security, including handling artwork and related emergencies.
• Ability to work independently and as part of a team, including managing and coordinating the activities of other security staff.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Proficiency in writing is essential for recording incidents, compiling reports, and keeping precise records. Utilizing verbal communication strategies to defuse disputes. Presenting safety measures and museum rules in a clear manner.
• Expertise in fundamental mathematics, including addition, subtraction, multiplication, and division, is essential for security operations. Proficiency in using military time to fulfill job responsibilities is also required.
• Proficient in pinpointing issues or security risks and devising plans to reduce exposure. Skilled in detecting

Education and/or Experience 

• Two to five years related experience and/or training; or equivalent combination of education and experience.
• Applicant must have a high school diploma/GED equivalent and the ability to complete the required Security training for the position. Proficiency using computer programs such as Microsoft Office (Word/Outlook/Excel).

Physical Demands of Work Environment

The physical demands and work environment characteristics described here are representative of that that must be met by an employee to successfully perform the
essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: Requires a diverse range of physical activities and sensory abilities. Employees are expected to have the ability for various movements such as standing,
walking, climbing, flights of stairs and sitting. Additionally, the role demands the sensory acuity to perform tasks requiring sharp vision and keen hearing, taste, and smell. Ability to sit or stand for extended periods of time in a room with no windows. These requirements ensure that the employee can safely and effectively perform the job duties. The role demands a balance of alertness and the ability to remain calm and composed, ensuring the safety of the art, the environment, and the visitors.

Work environment: This position involves working in a windowless control room with minimal natural light. Required to sit for long periods while monitoring screens.