2750.0041 - Customer Service Representative (LNP Specialist)

8x8 (Nasdaq: EGHT) was selected by Forbes as the 10th best performing stock, 8x8 ranked No. 10 on the Forbes list of 20 Fast Growing Tech Stars. Additionally Forbes selected 8x8 the 23rd best small company based on Growth and Financial Performance, 8x8 Ranks 23rd on Top 100 List and 10th on List of Fast Growing Tech Stars.

 8x8 is the one connection businesses need to experience the unique capabilities of advanced VoIP communications. We offer voice, video, mobile and unified communications solutions for small-to medium businesses and distributed enterprises. Our business services integrate advanced phone services, contact center solutions, web conferencing, powerful online productivity tools and flexible service plans. 8x8 services are affordable as well as easy to setup and use.

Note: This role may have an early starting time. The team requires that the successful candidate be able to comply with a 6AM or 7AM start time if needed.

The ideal candidate will ensure a high level of customer satisfaction by promptly assisting inside support teams and direct end-users in the process of transferring their business phone numbers to their 8x8 VOIP accounts.

• Provide a superior customer service experience during all interactions with our partners, vendors, and customers.
• Exceed expectations at all levels, including those for customer service, teamwork and weekly / quarterly goals set by the team supervisor.
• Resolve issues from customers, inside sales, and other support teams through phone, chat, CRM cases, and e-mails.
• Work closely with 8x8's underlying local exchange carriers (LEC) to facilitate phone number transfers.
• Call Center Environment - Answer Inbound Calls to the Number Transfer Ring Group.
• Exceed productivity metrics.
• Assist with Virtual Contact Center Provisioning activity and duties as needed/directed.
• Manage Number Transfer issues that fall outside the normal process.
• Monitor port requests from inception to completion by case matrix.
• Manage and submit phone number order requests for local rate centers.
• Assist Processing Premium Directory Listings.
• Enable ported telephone numbers.
• Troubleshoot porting problems.
• Serve as a liaison between provider, Virtual Contact Center Provisioning, internal partners, and end users for porting requests.

• Working knowledge of VoIP industry.
• Experience with LNP processes preferred.
• Experience with telecom industry desirable but not required.
• Understanding of basic billing concepts.
• Ability to manage and track databases using MS Excel.
• Experience with CRM systems.
• Proven team player with strong interpersonal skills.
• Excellent written and verbal communication skills.
• Excellent organizational skills.
• Excellent time management skills.
• Excellent attention to detail.
• Ability to multitask.
• Positive attitude.
• Must have patience.

Scheduling and Compensation

• Flexible Monday through Friday schedules.
• Compensation based on experience.
• Full Medical and Dental Insurance, 12 paid holidays, 15 paid personal time off, 401k, ESSP.

To apply, use the link provided, or send your resume to jobs AT 8x8.com and please specify the title of the job.

To apply, please use the link provided, if the link does not work, send your resume to jobs AT 8x8.com and please specify the title of the job.

Notice to Search Firms and Staffing Agencies

8x8, Inc. maintains an approved supplier list based on current skill set and technology requirements. Therefore, our supplier base is limited to our specific hiring needs in a given business cycle. 8x8, Inc. does not accept resumes from unapproved suppliers. Any resumes received from unapproved suppliers will be considered unsolicited and 8x8, Inc. will not be obligated to pay a referral fee.

All your information will be kept confidential according to EEO guidelines.