2nd shift - Front Office Attendant

Position: Front Office Attendant Hourly: Nonexempt/Full-time Location: Gaming Division Reports to: Front Office Coordinator  

Responsibilities: 

• Attend all required training sessions and adhere to established rules, regulations, and policies. 

• Participate in the random drug testing program and work effectively with individuals of diverse personalities. 

• Wear the approved departmental uniform and report to work reliably and punctually. 

• Maintain compliance with workplace policies and procedures, including answering and processing all incoming calls professionally. 

• Check bulletin boards and logbooks for updated information and promptly forward messages and faxes to guests and internal departments. 

• Familiarize yourself with room types, rates, packages, and amenities, as well as resort activities, venues, and promotions. 

• Record and follow up on guest requests, using radio communication for emergencies and non-emergencies. 

• Maintain a welcoming presence at the front desk, addressing guests by name whenever possible and responding courteously and efficiently. 

• Uphold high service standards to enhance guest satisfaction, greeting and registering guests upon arrival, and handling special requests. 

• Report pertinent information to supervisors, process guest payments accurately, and monitor lobby traffic flow for efficiency. 

• Assist with other tasks as needed, including booking reservations, collaborating with supervisors on room blocks for groups, and handling guest complaints with active listening and resolution attempts. 

• Interact with guests, peers, and other departments, maintaining cleanliness and orderliness at the front desk and PBX area. 

• Prioritize and multitask effectively, assisting other team members during staff shortages, and completing end-of-shift paperwork and bank deposits securely. 

• Return telephone messages promptly, respond to guest inquiries promptly and professionally, and perform any other assigned duties. 

Qualifications & Education: 

• High School Diploma or GED is preferred.  High School Diploma or GED is required if you are 19 years old and under. 

• Courteous and friendly demeanor. 

• Previous experience in a similar position preferred. 

• Computer literacy and typing skills (Microsoft Word and Excel). 

• Experience with hotel management software is a plus. 

• Good verbal and written communication skills. 

• Ability to understand and follow policies and procedures. 

• Strong critical thinking and problem-solving skills. 

• Exceptional guest service skills. 

• Ability to maintain positive working relationships. 

• Understanding of a 24/7 operation. 

• Flexible schedule availability. 

• Strong organizational and interpersonal skills. 

• Ability to obtain and maintain a Mohican Nation Gaming License. 

• Must pass Criminal Investigation Background Check and pre-employment drug screening. 

• Must be willing to work all shifts, weekends, and holidays. 

• Positive attitude and teamwork mentality. 

• Willingness to adapt to change and pursue self-development. 

• Eligible for employer’s liability insurance. 

• Must be at least 18 years of age. 

Work Conditions: 

• Constant hand movements and standing, with occasional walking, bending, and reaching. 

• Occasional pushing/pulling and lifting/moving up to thirty (30) pounds. 

• Specific vision abilities are required. 

• A smoke-free work environment with varied noise and dust levels, depending upon location. 

How to Apply: Application can be submitted by clicking on the APPLY button above.  

Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.