9144-Investigator, Taxi and Accessible Services

Investigator, Taxi and Accessible Services (SFO) (167301)

Recruitment: TPV-9144-167301

TYPE OF APPOINTMENT: PROVISIONAL (TPV)

This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service Examination process for this classification and be selected through an open competitive process in order to be considered for a permanent appointment. Provisional appointments may not exceed three (3) years.

Specific information regarding this recruitment process is listed below:

• Application Opening: Tuesday, August 18, 2026
• Application Deadline: This job announcement may close at any time but not before Monday, August 24, 2026 at 5:00 p.m. PT; interested applicants are encouraged to apply as soon as possible.
• Salary Range: $115,024- $139,750
• Working Hours: Full-time, 40 hours per week, 10 hours per shift, 4 days a week: Morning Shift: 6 AM-4 PM; Swing Shift: 1 PM-11 PM
• Recruitment ID: TPV-9144-167301

Company Description:

San Francisco International Airport (SFO) is one of the most dynamic and consequential airports in the world, serving as the primary international gateway to Northern California and Silicon Valley. As an enterprise department of the City and County of San Francisco, SFO welcomes over 54 million guests annually and offers nonstop service to more than 140 destinations worldwide on 50+ airlines.

SFO is far more than a transportation hub. It is a recognized leader in environmental sustainability, equity, arts and culture, and forward-thinking infrastructure. With approximately 1,900 City employees and a broader community of more than 25,000 workers across airlines, concessionaires, and partners, SFO generates significant economic vitality across the Bay Area region.

Our mission is to deliver an airport experience where people and our planet come first. Our core values of Safety and Security, Teamwork, Excellence, Care, and Equity guide everything we do as we build a supportive, purpose-driven workplace where all employees can thrive.

SFO is proud to be an equal opportunity employer committed to a diverse, equitable, and inclusive workplace. We welcome candidates of all backgrounds, identities, and lived experiences. Applicants are considered regardless of race, sex, age, religion, color, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity or expression, military and veteran status, or other protected category under applicable law.

Learn more about careers at SFO at flysfo.com, and follow us on Facebook, Instagram, YouTube, LinkedIn, Bluesky and Threads.

9144 Investigator, Taxi and Accessible Services

Under direction, performs professional level investigative work to evaluate, monitor and report on compliance with laws, regulations, policies and procedures by motor-vehicle-for-hire permit holders. Makes recommendations on possible disciplinary actions for regulatory violations by permit holders, including assessment of administrative penalties and suspension or revocation of permits, if applicable.

Essential functions and duties include:

1. Performs investigations, surveillance and enforcement including possible sting operations; researches and identifies permit holder violations; works directly with law enforcement personnel.
2. Visits, surveys, and patrols premises to evaluate and enforce compliance with laws, regulations, permit conditions, and established policies and procedures; confirms licensure and qualifications of operators.
3. Conducts interviews with permittees, representatives, witnesses, and others to gather data and to monitor and report on compliance with laws, regulations, permit conditions, and established policies and procedures.
4. Investigates and drafts responses to complaints from the general public by interviewing complainants, witnesses, and experts to gather information for analysis and resolution of complaints.
5. Analyzes information and evidence resulting from research and investigative activities; prepares and presents findings and recommendations; develops and improves enforcement mechanisms; assists in developing policies or modifications to rules and regulations.
6. Prepares accurate and detailed investigative reports based on observations; prepares correspondence, memoranda, and/or presentations.
7. Responds to alerts indicating violation of laws, rules, and regulations and to requests for assistance with escalating incidents; refers to emergency contact when appropriate.
8. Tracks and monitors notices, actions and collection of fines.
9. Counsels permit holders on regulatory compliance; records and explains actions taken pertaining to enforcement and discipline; advises management on training priorities.
10. Prepares declarations and testifies about results of investigations at administrative, union and judicial hearings; assists with document and witness preparation for evidence to be presented at hearings.
11. Assists in developing plan for periodic audits; performs field audits of facilities, vehicles and procedures.
12. Prepares cease and desist notices, notices of violation, and issues administrative citations to illegal operators and permit holders in violation of laws, regulations and permit conditions; assists with appeals by researching, documenting, and drafting responses.
13. Issues parking citations to vehicles of permit holders and members of the public for violations of Transportation Codes
14. Issues administrative citations to operators of illegal motor-vehicles-for hire and may order the removal of any vehicle, inactive vehicle permits or transponders to the extent authorized by law.
15. Fosters and maintains inter-agency contact by acting as a liaison between San Francisco Municipal Transportation Agency Taxi Services San Francisco Police Department, California Public Utilities Commission, San Francisco International Airport, other state and local agencies, and the general public.
16. Interacts with and maintains good working relationships with other City, state and federal agencies and stakeholders.
17. Supports customer service staff as needed during peak filing periods.
18. Performs other related duties as required.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

1. Education:

Possession of a baccalaureate degree from an accredited college or university.

2. Experience:

Two (2) years of full-time verifiable experience performing complex research, analytical tasks and report drafting in a professional field such as law, media/journalism, public health/welfare, human/civil rights, business (e.g. finance, insurance), education, social sciences, public policy/government or a related field.

3. License and Certification:

Possession of a valid California driver’s license.

Substitution:

One (1) year of full-time verifiable experience investigating compliance with laws and/or regulations for enforcement purposes may be substituted for the two (2) years of professional experience as described above.

Possession of a law degree may be substituted for one (1) year of professional experience as described above.

Applicants must meet the minimum qualification by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Working Conditions:

The performance of the essential functions of the class may occasionally require working a flexible schedule, holidays or weekends and overtime. Some daytime and nighttime field work is required. Some field work may require wearing safety equipment and clothing for extended periods. May include mediating and resolving confrontational situations between the public, stakeholders and permit holders.

Desirable Qualifications: 

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:

1. Experience with Ground Transportation Management System (GTMS) or similar program for managing ground transportation operator records, permits, tracking compliance, generating reports, conducting investigations, and supporting accounting functions.
2. Two (2) years of experience in commercial ground transportation operations, including in-depth knowledge of applicable regulations, laws, and enforcement practices, with a proven track record of ensuring industry compliance.
3. Experience conducting thorough investigations including interviews, evidence collection, and surveillance to identify and document violations.
4. Two (2) years of experience in conducting field audits, issuing citations, and performing enforcement activities.
5. Experience in using mobile applications, such as SFOCite.

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all steps in the selection process.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Medical Examination: Prior to appointment, candidates must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirements.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply:

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process. No other methods of application will be accepted.

• Select the “I’m Interested” button and follow the instructions on the screen.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Upon successful submission, applicants will receive a confirmation email from [email protected]. Keep this email for your records. If you do not receive it, your application was not submitted successfully.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Recruitment Analyst Information: If you have any questions regarding this recruitment or application process, please contact the Ben Cen via email at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.