ACA QA Manager

Essential Duties and Responsibilities:

Annual review and revision facility policies and procedures, in addition to complying with any changes to contracting agencies policies and procedures.

Assist in clarifying meaning and intent of standards with staff depending on specificity of information required for compliance.

Create individual files in accordance with standardized format for contracting agencies, e.g., current ICE National Detention Standards, Department of Homeland Security/PREA standards.

Develop a work plan to provide the structure for accomplishing all requisite activities within a defined timeframe.

Identify facility needs and specific tasks and resources required to conduct the self- evaluation and bring the facility into compliance with the standards.

Identify staff that will be responsible for performing specific tasks, related to their areas of responsibility.

Provide a schedule for task completion, in preparation for audits.

Determine the applicability of standards to the facility. Compose explanations for not applicable standards and waivers, as they apply.

Confirm facility meets 100% of mandatory standards and 90% of non-mandatory standards of ACA Detention Standards.

Develop Corrective Action Plans (CAP) for any findings/deficiencies noted as a result of inspections and/or audits.

Review PREA Incident Reports, ensuring they are properly written and documented, before they are sent to our contracting agencies.

Promote the development of positive social skills through modeling appropriate behaviors and intervening when inappropriate behaviors are observed.

Adhere to all safety practices.

Performs a variety of marginal duties not listed, to be determined and assigned as needed.

Required Knowledge Skills/Abilities: 

Excellent verbal and written communication skills. 

Excellent interpersonal and customer service skills.

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Ability to function well in a high-paced and at times stressful environment.

Proficient with Microsoft Office Suite or related software.

Ability to create sustainable corrective action plans (CAP)that ensure continued, measurable compliance to deficiencies and/or findings that results from an inspection or audit

Education and Experience:

High School diploma or equivalent

Four years related experience including word processing and computer data entry (must type a minimum of 60 words per minute)

Prior experience in quality assurance, compliance/regulatory oversight, and corrections preferred

Physical Requirements: 

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to satisfactorily perform these essential functions without causing an undue hardship for the employer.

Continuous sitting up to 2 hours per shift

 Ability to work continuously on a telephone/computer/scanner/fax/copier or other office equipment for up to 2 hours or more per shift with scheduled breaks

Frequent periods of walking and/or standing 

Occasional lifting and carrying up to 20 lbs

Frequent grasping, reaching, pushing, pulling, bending, twisting

Pay: $32.00 Hourly