Academic Coach I

Agency

Department

The Academic Coach I, under supervision of the Executive Director of the Student Academic Success Center, addresses individual academic, financial, career, and social issues that affect the success of students who are struggling academically at the University.

Salary: $17.50 per hour

Responsibilities:

• Creates purposeful interactions between students and academic institutions to design individualized, student-centered educational plans that lay the foundation for student success.

• Provides goal-oriented advising to students struggling academically to foster informed choices in students' educational planning.

• Assists students in understanding academic policies related to academic standing at the University.

• Assists students in establishing goals for high levels of engagement towards academic progress and success.

• Assumes primary responsibility for early intervention, implementation, and follow-up for students who are not meeting academic standing policies.

• Assists students in addressing problems and connects them with appropriate support services on campus.

• Conveys implications of various policies and procedures related to academic probation and suspension, dropping courses, and satisfactory academic progress.

• Provides general information about financial aid and scholarship requirements and processes, as well as other options for financing education.

• Other duties as assigned.

Required Education and Experience:

• Bachelor’s degree or higher in related field.

• No prior experience.

Preferred Education and Experience:

• Master’s Degree.

• Experience in teaching, advising, coaching, or related fields.

• Experience working with underserved and non-traditional student groups.

Knowledge, Skills and Abilities:

• Ability to collaborate with faculty and staff and to interact effectively with students.

• Ability to use early alerts systems, scheduling systems, and CRM systems.

• Ability to use the student information systems, BANNER.

• Ability to use good judgment and work effectively under pressure.

• Ability to work as a member of the team. Ability to work individually or in groups to complete projects.

• Ability to maintain a high level of confidentiality.

• Ability to develop and deliver presentations to students and faculty.

• Ability to work cooperatively with others and provide excellent customer service to students, employees, and the community.

• Ability to multi task.

• Excellent verbal and communication skills.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.