Access Manager - M3

Validate, create, and/or approve all DCD intelligence system and application accounts or entitlement requests within 12 hours of receipt during regular working hours Monday-Friday. Access request queues must be zeroed by close of business (COB) Friday of each week. Access requests fall into the following categories:
SIPRNET/JWICS Army Multimedia Message Manager (M3). Monitor SIPRNET and JWICS M3 account requests. The request portal must be monitored at least three times a day within DCD core hours. Additional M3 support will include but is not limited to log in errors and troubleshooting, user search and profile support, and M3 account metrics management.
Intelligence Communities of Interest (COI). Manage COI access for Army M3 users. Monitor COI sites and approve authorized account requests.
Entitlements Management. Manage entitlement requests in JEMS for the Army Intelligence Enterprise ensuring proper organization alignment and validating need-to-know.
NATO SECRET COI. Manage access to the NATO SECRET reader groups on SIPRNET and JWICS. Monitor request sites at least once daily.
Maintain the Army organization structure within JEMS ensuring the alignment adheres to the Army command structure.
Create and Maintain the Access Management SOP that includes all policies and procedures related to trusted agent activities and access management tasks and requirements. This SOP shall be stored in a common DCD location in both physical form and digital form. Review SOP every 6 months and update as necessary or when requested by Government. Provide draft SOP to Government lead within 14 calendar days of the request for concurrence.
Maintain and update Transaction Metrics log. Update access management metrics accurately weekly.
Produce ad hoc access management metrics reports, within 2 business days of Government request. Reports will include information on organizations and users requesting access.
Answer M3 Help Desk phone line and check voicemail.
Monitor DCD Access Mailbox across multiple networks and respond within 2 hours during normal business hours.
Manage and update the Army Intelligence Access Solutions website on JWICS. This site provides Army users with instructions, TTPs, and information to gain access to appropriate intelligence communities of interest and entitlements. The contractor shall update this website regularly as information changes and as directed by the government. The contractor shall also update the DCD Access Solutions handout regularly on a monthly basis.