Access Optimization Specialist

Serve as the primary operational contact for assigned specialties, supporting scheduling workflow optimization and adoption of Epic tools. 

Lead implementation and sustainment of access standards by aligning scheduling practices with enterprise strategy and specialty needs. 

Identify and resolve operational barriers such as template inefficiencies, held time, and visit type inconsistencies through collaboration with clinical and design teams. 

Provide targeted education and training to specialty leadership and frontline staff on scheduling tools, workflows, and best practices. 

Monitor key performance indicators (e.g., held time, block release rates, self-scheduling penetration, deny rates) and escalate gaps proactively. 

Support change management efforts to ensure successful adoption and long-term sustainability of scheduling improvements 

Act as a subject matter expert (SME) for Epic scheduling tools, ensuring they are effectively embedded in daily operation 

Facilitate visit type cleanup and optimization, including Fast Pass and self-scheduling configurations. 

Drive consistency and reduce variation in scheduling practices across departments to maintain governance and improve patient access. 

Required Education: Bachelor’s degree in Business, Finance, Health Information Management or related field. 

Preferred Education: N/A

Licensing/ Certification

 Licensure/Certification Required: N/A

Minimum Qualifications 

 Years and Type of Required Experience: Two (2) plus years of EPIC Cadence design, build, and implementation experience, including provider template Optimization, Visit Type, department and provider build experience preferred  

 Project management experience . Ability to manage multiple priorities simultaneously. 

Other Knowledge, Skills and Abilities Required: N/A

Mental/Sensory – Emotional 

Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking
Emotional: Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change