Account Controller

Position Summary

The Account Controller is responsible for coordinating and optimizing the full order cycle within the supply chain, ensuring a smooth transition from order receipt to final customer delivery. This role focuses on maximizing customer satisfaction while maintaining operational efficiency.

Responsibilities

Planning

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  Plan inventory replenishment in coordination with the involved departments based on received orders.

  
  

Coordination & Execution

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  Consolidate, review, and verify incoming orders while coordinating proper execution with all involved teams to ensure complete and on-time deliveries to customers.

  
  


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  Execute activities related to the creation of new customers and products within the corresponding platforms and systems.

  
  


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  Collaborate with inventory, logistics, and production departments to ensure product availability and compliance with delivery timelines.

  
  


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  Address customer inquiries and resolve issues related to orders, including delays, errors, or changes, providing accurate and timely updates.

  
  


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  Prepare and analyze regular reports regarding order status, inventory performance, and other relevant operational metrics.

  
  


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  Ensure compliance with internal procedures and company policies throughout all stages of order management.

  
  


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  Identify opportunities to improve order management processes and propose solutions to increase operational efficiency and effectiveness.

  
  

Assurance (Position KPIs)

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  Ensure compliance with the key performance indicators (KPIs) established for the role.

  
  

Qualifications

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  Bachelor's degree in Business Administration, Logistics, Industrial Engineering, or related fields.

  
  


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  Minimum of 1-2 years of experience in similar roles within sales, operations, or customer service environments.

  
  


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  Experience with order/inventory management platforms (OMS, CRM, ERP).

  
  


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  Data analysis skills.

  
  


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  Advanced Microsoft Excel proficiency.

  
  


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  Bilingual English-Spanish.