Account Coordinator

Grapevine is seeking a detail oriented, organized, and energetic self-starter to join the team as an Account Coordinator. The position’s primary responsibilities are to assist with client on-boarding and management. You will provide consultation and training to clients to strengthen their knowledge of our platform, adoption and show them how to maximize their return on investment. This will be achieved by driving ongoing usage of the platform, educating best practices and providing periodic business reviews to ensure optimal client results. Above all else, the Account Coordinator is responsible for maintaining working relationships with existing clients. 

About Grapevine:
Grapevine is a MassChallenge 2014 Gold Winner that believes YouTube is THE new network. TV as we knew it is over. YouTube is the new network and we help YouTube content creators make money by connecting them to relevant brands. Hundreds of brands rely on Grapevine to create compelling, trustworthy, and original content reaching millions of engaged consumers every day. Check out more information on our website http://www.grapevinelogic.com

Responsibilities:

Managing the account relationship, providing regular account updates and gaining a deep understanding client needs and expectations.Ensure all brand documentation is complete and accurately put into the platform.Managing new client opportunity workflowMeets weekly and provides communication and feedback with network management team and supervisors across the business to define metrics and determine impact on business resultsActing as a communication liaison between the client and Grapevine Operations team 

Requirements:

Strong analytic and problem solving abilities.Strong communication and negotiation skills.Superior written and verbal communication skills, including especially high degree of phone etiquette.An ability to build lasting relationships with individuals at all levels of an organization.A drive to increase loyalty and retention through networking and relationship building, primarily via phone.Social media expertBachelors degree preferredProficient in Excel. Basic skills required for Microsoft Outlook, Word and PowerPoint.
Benefits:

* Competitive Salary + Bonus

* Stock Options

* Health & Dental Insurance

* 401k w/ Matching* Flexible office hours

* 22 day PTO: (vacation + holidays)

* Continuing education & Conference Opportunities

* Option to rock and roll

* Ping pong breaks