Account Coordinator

About Us:

Daisy is building the future of living. As a full-stack, AI-native property management company for HOAs, co-ops, and condos, we're modernizing one of real estate's largest and most fragmented industries. By combining technology with exceptional service, we deliver greater transparency for boards, more efficient operations, and a better resident experience.

In just a few years, we've become the 8th largest property management company in NYC, expanded across the tri-state area, and now manage over 5,000 units and $200M+ in building budgets.

Backed by strong growth and recent financing, we're entering our next chapter of growth as we expand Daisy's AI-powered operating model nationwide.

Overview:

As the account coordinator, this is an incredibly exciting opportunity to be on the team reinventing what property management can look like for smaller buildings that have been deeply underserved for decades. You’ll have a unique opportunity to work cross-functionally in account management, resident experience, and building operations helping to build and scale the Daisy Lite offering.

Responsibilities:

• Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries from condo/co-op residents, owners and board members.
• Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution
• Utilize critical thinking skills and pattern matching to triage building inquiries and issues so that the problem can be resolved efficiently.
• Identify opportunities to utilize technology to make automate and streamline everyday tasks
• Maintain relationships between Daisy, our network of preferred vendors and Daisy buildings.
• Establish and maintain good rapport by anticipating the needs of our Daisy Community members
• Follow communication “scripts” when handling different topics and identify opportunities to elevate the overall customer experience process through scalable solutions
• Work cross-functionally with departments such as Advisory, Compliance, Finance and Operations to ensure that customers are getting what they need promptly
• Coordinate the scheduling of appointments, including vendors, as necessary
• Assist Account Management team in building and maintaining relationships
• Meet personal, department, and, company KPIs/OKRs

About you:

• 2+ years of Call Center or Customer Service experience
• Self-motivated, can maintain composure and stay focused under pressure
• Great at problem-solving with a keen eye for details
• Impeccably organized and able to improve processes
• Stellar written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Excellent at time management and prioritizing tasks
• Experience with SalesForce, Zendesk, Google Suite, or related tools, as well as the ability to learn new systems and platforms
• This is a fast-paced startup environment, requiring flexibility and adaptability to changing needs.
• Excited to work 3 days per week from our Midtown, NYC headquarters

Salary Range:

The salary for this position ranges between $70K- $80K. Depending on experience and qualifications, along with equity, and a competitive benefits package.