Account Coordinator

POSITION SUMMARY

The Account Coordinator is responsible for providing customer service by responding to our customer’s needs and expectations. This includes the primary functions of accepting freight, building and scheduling loads (in our TMS), and communicating any service issues to the appropriate team members.  

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

1.  Help foster and build relationships with customers by gaining an understanding of their expectations and specific preferences.
2.  Generate rates through our quoting tool and submit rates to customers. Accept tendered freight and build / schedule loads accordingly.
3. Enter shipment data into our TMS system accurately and completely.
4. Proactively identify potential service failures and work with Operations to remedy issues.  
5. Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise. 
6. Plan ahead by working with the Operations group continuously throughout the day, so they are able to book as much freight as possible in advance.  
7. Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations.
8. Update customer websites with shipment information.
9. Regular and predictable attendance.

OTHER SIGNIFICANTJOB FUNCTIONS INCLUDE:

1.  Additional duties as assigned.
2.  Comply with company policies and procedures and all applicable laws and regulations.

REQUIRED EDUCATION / EXPERIENCE

• High School Diploma or equivalent.

PREFERRED EDUCATION / EXPERIENCE

• Bachelor’s Degree or relevant experience

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Ability to work and communicate effectively with others, promoting a team environment and supporting your coworkers.
• Excellent active listening skills to gain a clear understanding of Customer needs in order to drive solutions. 
• Possess the ability to accept constructive criticism from both external and internal sources. Learn from mistakes and improve your professional skills.
• Possess basic computer skills.

PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Knowledge of Microsoft Office programs such as Word and Excel is desirable.

PHYSICAL DEMANDS

• Long period of sitting at a desk 
• Repetitive computer and telephone usage 
• Periodic inter office movement to communicate with others
• Ability to stay focused in a busy, loud environment

WORK ENVIRONMENT

• Fast paced, high volume work environment

OTHER INFORMATION

• The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.  
• Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.