The Account Director oversees the successful execution of every project & account in their portfolio, ensuring a seamless & positive client experience throughout the entire exhibit lifecycle. This role manages multiple projects at once and calls for someone who is extremely organized, deadline-driven & able to determine what needs attention first when priorities compete. The Account Director brings a sense of urgency to every task, from managing timelines & budgets to coordinating show services & keeping internal teams aligned. Clear, proactive communication is a key part of this role: the Account Director keeps clients informed on everything that affects their projects, so they always know where things stand & feel at ease. Above all, this person is deeply customer service focused and makes sure client needs are addressed quickly, accurately & with care.
Key Responsibilities
Client Relationship Management
Serve as the primary point of contact (post-sale for new business accounts and pre- and post-sale for existing accounts), ensuring client needs are addressed promptly, thoughtfully and with care.
Build strong relationships that foster open communication & deepen client understanding
Work directly with members of the internal sales team at any point in the project lifecycle
Lead Pre-Planning Efforts
Organize & facilitate ongoing pre-show meetings
Maintain & update a comprehensive client event calendar, typically on a rolling 12-month basis
Oversee timelines/deadlines associated with each project, both internally and externally
Project & Communication Oversight
Be the voice of the client within our building
Attend and support all project meetings & coordinate pre-show meetings with internal & external stakeholders
Primarily collaborate with project management to collectively communicate with all cross-functional teams to ensure seamless project execution
Generate addendums & change orders, as needed
Monitor project deadlines & hold clients accountable to them
Budget Management
Manage individual event budgets with clients & reconcile final billing post-show
Communicate budgetary changes to client throughout the project lifecycle
Coordinate & order show service on our client’s behalf, including Install & Dismantle, Transportation, Audio/Visual, Electrical, Rigging, Furniture, Floral, Catering, etc. (varies per client/job) and effectively manage change orders as it pertains to these services throughout the project.
Onsite Event Support
Attend key shows & events (as needed)
Oversee the entirety of the exhibit installation process to ensure milestones, budgets & client expectations are met.
Minimum of 3 years of account management experience preferred.
Skills & Competencies
Communication: Clearly conveying deadlines, expectations, & feedback to internal team members and clients.
Problem-Solving: Identifying issues early and think proactively.
Time Management: Prioritizing tasks, managing deadlines, & ensuring efficient use of resources.
Adaptability: Staying flexible & calm under pressure, especially when project scopes/timelines shift.
Conflict Resolution: Navigating disagreements diplomatically while maintaining team cohesion & a professional attitude.
Collaboration: Working effectively across departments & with diverse teams.
Attention to Detail: Ensuring accuracy in planning, dates, addresses documentation, & execution.
Organization: Manage multiple accounts, at different lifecycle stages, simultaneously.
Work Environment:
This is a full-time, on-site position based in our office.
Schedule: Standard hours are Monday – Friday, 8:00 AM – 5:00 PM, with occasional overtime required to meet project deadlines and support event execution. Availability on nights/weekends as needed when projects are installing/dismantling.
Travel Requirements: This role requires approx. 30% travel, with the potential for more depending on large-scale client engagements or major events.
All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
Be the first to receive the latest Others Full-Time Jobs in the US.
Setup your job alert:
By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime.
Skip
GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast!
Find the best jobs in the US, apply in 1 click and get a job today!
Your email job alert is now active!