Account Manager

Description

Essential Duties and Responsibilities

• Consistently perform all duties and responsibilities to the best of my ability; and, be punctual in all work-related duties and responsibilities
• Provide customer service and sell National Networks’ LLC products and services to assigned Clients and prospects
• Meet company sales quotas
• Attend or conduct Quarterly Technology Business Reviews for assigned accounts
• Generate and/or assist with Ticket reports for each quarter
• Generate and/or assist with Detailed LabTech and Rapid Fire Reports
• Prepare, conduct, and deliver monthly Executive Summaries for assigned accounts
• Schedule and perform or assist with a Full Network Evaluation for assigned Managed IT Service assigned accounts, yearly
• Attend daily, weekly, and/or monthly sales meetings as scheduled
• Resolve critical issues with any Client relationships   
• Coordinate all aspects of service provided within the Managed IT Service Agreements for assigned accounts
• Coordinate room rentals and Equipment rentals
• Quality assurance on tickets performed
• Request and deliver quotes within 48 hours of client request
• Client training as necessary
• Monitoring/coordinate offsite backup usage
• Participate in ongoing strategy meetings
• Attend National Networks’ or third-party sponsored industry, charity, educational events or training events as directed
• Stay up to date on industry related news and technology
• Conduct Client onboarding meeting as per the Perfect Client Experience/Onboarding process
• Update all activities, time sheets, and Sales processes within ConnectWise daily
• Update ConnectWise opportunities and sales funnel daily
• Develop & maintain relationships with all assigned Clients and prospects
• Attend relevant project meetings
• Perform yearly Telco audit and initial Credit card audit on current Clients
• Assist in any past due collections needed for Managed IT Service Clients
• Must have reliable Means of Transportation
• When in public, represent National Networks LLC in a professional manner at all times.
• Other duties and responsibilities as may be assigned

Requirements

Knowledge, Skills, and/or Abilities Required:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to perform public speaking and presentations on National Networks Technology products and services.
• Interpersonal skills, such as telephony skills, communication skills, active listening, and customer-care
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment
• Ability to remain current on necessary ongoing industry related training
• Complete ConnectWise sales training and demonstrate full knowledge of ConnectWise
• Demonstrate full knowledge of Quosal
• Complete Sophos sales training
• Complete Vrrring sales training