Account Manager (Inside Sales)

Account Manager (Inside Sales)

Beaverton, OR • Onsite • Full-Time

$26/hour + bonus (OTE ~$65,000 annually)
Schedule: Monday–Friday, 6:00 AM – 2:30 PM

About the Role

We’re looking for a driven, organized, and communicative Account Manager to support our sales team by owning the front end of the customer experience.  In this role, you’ll serve as the primary point of contact for inbound leads and early-stage customer requests. You’ll ensure each interaction is handled accurately, efficiently, and with strong follow-through — from initial inquiry through resolution or handoff. This position blends customer support with operational execution. You’ll evaluate opportunities, respond promptly, and coordinate with internal teams to ensure customer needs are clearly understood and addressed.

About Creative Safety Supply

Creative Safety Supply is a U.S.-based manufacturer and supplier of workplace safety and visual communication solutions. The company helps businesses create safer, more organized, and more efficient facilities through products like industrial label printers, floor marking systems, safety signage, and 5S/Lean tools. Organizations across manufacturing, logistics, and other industries rely on these tools to improve communication, reduce hazards, and maintain compliance standards. 

What You’ll Do

Lead Qualification & Pipeline Support

• Evaluate inbound leads and prioritize based on defined criteria


• Engage prospects via phone, email, and chat to understand needs


• Make 40–60 calls per day as part of lead follow-up and qualification


• Ask targeted questions to assess fit and move opportunities forward


• Ensure all early-stage opportunities are followed up on consistently

Ownership & Execution

• Own customer interactions from initial contact through resolution or handoff


• Follow up on open items until completed — not just first response


• Ensure no opportunity or request is left unresolved


• Move work forward even when information is incomplete


• Maintain responsiveness, accuracy, and attention to detail

Data & Process Management

• Maintain clean and accurate CRM records


• Manage follow-up cadence to move leads through the pipeline


• Identify and flag data or routing issues


• Verify account ownership and correct misrouted opportunities

Cross-Team Coordination

• Work across sales, marketing, and operations to support customer needs


• Coordinate internally when additional input or action is required


• Ensure smooth handoffs and a consistent customer experience
  
  

What We’re Looking For

• 3+ years experience in sales support, inside sales, lead qualification, or account management


• Experience with CRM systems (HubSpot preferred)


• Strong communication skills (written and verbal)


• Highly organized with strong attention to detail


• Ability to manage multiple priorities and follow through to completion


• Comfortable working across teams and systems
  

Nice to Have

• Experience in manufacturing or product-based environments


• Familiarity with sales funnels, lead qualification, or marketing automation


• Ability to assess and prioritize opportunities quickly

What to Expect

• High level of ownership and accountability


• Mix of customer interaction and operational execution


• Fast-paced environment with shifting priorities


• Collaboration across multiple internal teams


• Opportunity to grow into broader account or sales responsibilities
  
  

Equal Opportunity & Employment Statement

Creative Safety Supply is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. Employment with Creative Safety Supply is at-will, meaning that either the employee or the company may terminate employment at any time, with or without cause or notice, in accordance with applicable laws.