Account Manager, Medicaid Operations

Account Manager, Medicaid Operations

Are you a relationship-focused leader who enjoys partnering with clients to ensure successful program delivery?

Can you oversee contract administration, project management, resource coordination, and client communications while supporting successful government healthcare programs?

About the Role

As an Account Manager, you will support successful program delivery through contract administration, project management, resource coordination, and ongoing communication with the client and Quality Assurance. In this client-facing role, you will partner with internal teams and client stakeholders to coordinate project activities, manage contractual commitments, and support operational execution throughout the life of the contract.

You will play a key role in ensuring projects remain on schedule, resources are aligned, and contractual requirements are met while maintaining effective communication with the client and Quality Assurance. This role is ideal for a collaborative professional who enjoys coordinating projects, managing client relationships, and supporting successful program delivery in a government healthcare environment.

This position is contingent upon the award of a government contract. Recruiting and interviewing activities may occur prior to contract award; however, employment and start dates are subject to contract award, funding, customer approval requirements, and/or satisfaction of any applicable pre-employment conditions.

Responsibilities

• Manage contract administration activities to ensure compliance with contractual requirements and service commitments.
• Coordinate project management activities to support successful program execution.
• Coordinate project schedules and the provision of resources to meet contractual requirements.
• Prepare formal communications and correspondence with the client and Quality Assurance.
• Partner with internal teams and client stakeholders to support successful project delivery.
• Monitor project activities and coordinate resolution of operational issues.
• Maintain documentation related to contracts, project activities, and customer communications.
• Support successful execution of contractual deliverables throughout the life of the contract.
• Serve as key personnel throughout the life of the contract.

Requirements

• Bachelor's degree in Business, Communications, Public Administration, or a related field, or an equivalent combination of education and experience.
• Minimum of five (5) years of management experience supporting government or private-sector healthcare payer organizations.
• Previous experience supporting Medicaid and Medicaid Management Information System (MMIS) development.
• Experience with contract administration, project management, scheduling, and resource coordination.
• Excellent written and verbal communication skills.
• Strong organizational, relationship management, and problem-solving skills.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

• Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can:

• Bring your authentic self to work.
• Grow and thrive, both personally and professionally.
• Make a difference with our clients, in our communities, and with the millions of people we support.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $117,000-$140,000