Account Project Coordinator

This junior/mid-level position will be working in a fast-paced environment and be responsible for the management & oversight of the assigned project implementations and account portfolios for insurance and healthcare administration programs. This includes managing clients’ expectations and developing a trusted relationship while offering consultative and strategic insights and solutions. The successful candidate will serve as a subject matter expert on HCI’s products, programs, and technology. As an advocate for both the customer and HCI, they will obtain feedback for the growth of the account and the platform.

 

This position requires excellent customer communications skills as the liaison between the client and our team to analyze, facilitate, track, test, and successfully deliver tasks & projects to timely completion. It is also important to be organized, detailed-oriented, and be able to deliver quality deliverables. The is a hybrid workplace position, located in Ellicott City, MD (preferred) and remotely.

Qualifications/Competencies:

The successful candidate will be a very self-motivated self-starter with high attention to detail and who enjoys the challenges of learning new skills in a fast-growing, hi-tech company.

• Computer proficiency and technical aptitude with the ability to use Microsoft products, including Word, Excel, and PowerPoint required
• Bachelor’s degree or related work experience is required
• Must be able to effectively manage and complete multiple issues simultaneously
• Must possess excellent written and oral communication and organizational skills
• Proven ability to work effectively in a team environment with associates
• Effective planning and priority setting. Ability to manage several projects simultaneously while working under pressure to meet deadlines
• Excellent problem solving, strong analytical skills, and a thorough knowledge of plan designs
• Experience with HRIS and benefits database systems or other relevant technical platform is preferable
• 1-2 years experience with project administration, account management, and/or project management
• 1-2 years experience working in the US healthcare or insurance industry is preferable
• Professional IT experience is a plus but not required
• Travel to client meetings or HCI facilities may be needed on occasion

  Primary Responsibilities:

• Manage client account portfolio or support in a larger team environment to drive client satisfaction and deliver and drive projects to successful completion
• Own and manage client interactions to ensure year to year renewals
• Ensure client needs are being met and understood by each department in the company, including handling client interactions, working to find solutions, and coordinating with other internal divisions to ensure clients have the best experience with HCI.
• Provide consultation for program and solution enhancements, inform client of the availability of new services, and seek new business opportunities
• Connect with key business executives and stakeholders to provide effective communications and identify new business opportunities for growth
• Facilitate meetings, communicate to all interested parties, and mitigate risks daily
• Identify and solicit information from multiple stakeholders
• Document, organize, maintain, and perform the work for assigned projects
• Able to communicate issues, gaps, and questions related to the project requirements and questions to the internal team
• Test and validate deliverables to ensure that requirements meet specifications
• Present demonstrations and train customers in person or online
• Travel to client meetings or HCI facilities may be needed on occasion
• Handle administrative and organizational tasks, priorities, and resourcing for the project team to keep the project on track
• Perform other duties as assigned
• Compensation based off experience.  Range: $60,000 - $70,000