Account Representative

Summary:

The Account Representative will work cooperatively with outside sales, estimators, customer service and order entry teams, fabricators as well as other team members in performing their responsibilities for the position. Overall responsibilities include maintaining superior relationships with new and existing customers, selling solutions to customer base, addressing customer and/or product concerns and providing inside sales leadership with diplomacy and dexterity.

Essential Duties and Responsibilities:

These duties are not meant to be all-inclusive, and other duties may be assigned.

• Build      strong and robust relationships with customers
• Account      Management
• Generate      new and repeat sales by providing product and technical information in a      timely manner
• Review,      evaluate, and complete Requests for Estimates
• Process      $0 Purchase Orders
• Reviews      production documents and understands scope of work in order to estimate
• Ensure      handoffs to appropriate team members on a timely and efficient basis
• Ensure      reporting and communications are frequent and bi-directional with both      internal and external customers
• Work      closely with team members to provide an unparalleled customer-centric      experience
• Keep      operations manager and team members informed of activity such as timely      reporting of obstacles, successes and changes
• Build      trusting relationships with shop team members 
• Travel      to customer facilities or jobsites as needed
• Creation      of RFQ as needed
• Work      through issues with team members on the floor
• Other      duties as assigned.

Minimum Qualifications:

• High School Diploma or      equivalent
• 2+ years of metal      fabrication experience (Laser, Press Brakes, Machining, and Welding)
• Ability to read and      interpret detailed blueprints
• Strong computer skills and      working knowledge of Microsoft Outlook, Word & Excel.

Preferred Qualifications:

• Associate’s degree in      mechanical design 
• Strong communication      skills, verbal & written (ability to write letters, proposals, etc.)
• Excellent customer      relations skills.
• Ability to manage multiple      projects simultaneously
• Very strong pre-planning      and organizational skills
• Familiar with and capable      of reading & interpreting fabrication drawings and specifications.
• General knowledge of the      fabrication industry
• Prior estimating      experience is desirable but not required
• 2+ years Sales experience      preferred but not required