Account Service Manager

Chubb Global Services – North America is responsible for delivering Chubb’s products and services to global clients, supporting sophisticated risk management programs through the Chubb Global Network.

As a member of the Multinational Account Management Team, you will support the administration of Chubb Controlled Master Programs. Working with limited supervision, you will handle a variety of tasks to ensure effective program and service delivery.

Responsibilities include:

• Review and set up new and renewal multinational programs, ensuring compliance with Chubb Global Services’ timelines and quality standards.
• Prepare program notices and policy issuance instructions for bound programs.
• Track and manage the issuance of local policies, certificates, invoices, and premiums.
• Communicate and escalate outstanding items to ensure timely resolution and comprehensive account management.
• Foster strong working relationships with internal and external stakeholders.
• Participate in program-related meetings, such as binding, account status, pre-renewal, and stewardships.
• Oversee critical service activities, including managing delays within required timeframes.
• Collaborate with our Global Network to request and coordinate local insurance quotes and capability requirements.

• Bachelor’s degree in Business Administration or equivalent business experience.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent analytical skills, attention to detail, and experience with reconciliation tasks.
• Proficiency in Microsoft Excel, Word, and Access (intermediate to advanced level).
• Outstanding written and verbal communication skills.
• Ability to quickly build rapport and instill confidence with clients, colleagues, and management.
• Effective team player.
• Comfortable working independently and adapting to a dynamic environment.
• High commitment to quality and accuracy.
• Ability to work under pressure and meet established deadlines and standards.