Account Services Representative (ASR)

Consider joining the Metal Exchange family as an Account Services Representative at our St. Louis, MO location. The Account Services Representative (ASR) is a detail-oriented and customer-focused team member that plays a critical role in supporting our trading operations.

This position sits at the intersection of traders, customers, and internal operations, ensuring the seamless execution of contracts and transactions across the supply chain. The ASR is a key contributor to customer satisfaction, operational efficiency, and the overall success of the trading business.

This is an excellent opportunity for someone who thrives in a fast-paced, transactional environment and wants to build a career within a dynamic commodities trading organization.

Essential Duties and Responsibilities:

• Serve as a primary point of contact for customers, delivering responsive, professional, and consistent communication.
• Partner closely with traders to support the execution of commercial transactions and customer specifications & requirements.
• Coordinate and manage the full lifecycle of contracts, ensuring accuracy and timely execution across internal systems and external partners.
• Monitor and facilitate shipment activity, including:
• Shipment readiness and scheduling
• Documentation collection and verification
• Contract matching and updates within systems of record
• Shipment settlement in accordance with business rules
• Collaborate with internal teams (logistics, credit, operations) to resolve issues and ensure smooth transaction flow.
• Work with the Credit team to monitor customer accounts and ensure adherence to credit limits and policie.s
• Proactively identify and resolve execution issues, including discrepancies and claims (in coordination with traders).
• Perform administrative and operational tasks related to shipment and contract processing, including data entry and documentation management.
• Identify opportunities for process improvements and workflow efficiencies.
• Support team operations by acting as a resource for peers and contributing to a collaborative team environment.
• Participate in ongoing process improvement initiatives and operational enhancements.

What Sets This Role Apart

• Direct exposure to commodities trading operations and market activity.
• Opportunity to work closely with traders and gain insight into commercial decision-making.
• A high-visibility role that impacts customer satisfaction and transaction success.
• A strong foundation for career growth within trading, operations, or commercial roles.
• A collaborative environment focused on continuous improvement and operational excellence.

Ideal Candidate Will Have:

Education

• Bachelor’s degree or equivalent experience is required.

Experience

• Minimum of 2 years of experience in customer service, back-office operations, or a related field.
• Bi-lingual in English and Spanish is preferred but not required.
• Familiarity with transportation, logistics, or supply chain processes is preferred but not required. 
• Experience in a trading or commodities environment is beneficial but not required.

Other Required Knowledge, Skills, and Experience

• Strong customer service and interpersonal skills with a professional, solutions-oriented approach.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to think analytically and use sound judgement for solving problems.
• Has effective communication skills across internal teams and external customers.
• Ability to work under pressure while maintaining accuracy and professionalism.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
• Must be eligible to work in the United States; visa sponsorships are not available. 
• Must be able to pass a pre-employment drug screening and assessment.
• Must have regular attendance and be able to work onsite in our St. Louis, MO office.

Perks of the Job

• Medical, dental and vision insurance
• Disability and life insurance
• 401(k) with matching contribution
• Generous allotment of paid vacation and paid holidays
•  Enterprise-wide winter break between Christmas and New Year’s holidays
• Competitive wages plus performance-based bonus opportunities
• Ongoing training and professional development
• Ample opportunity for career growth and advancement
• Paid time off for all new parents

Why Our People Love Working Here

• Purpose-driven, friendly, open, and respectful culture
• Highly engaged workforce – as indicated by best-in-class engagement scores
• NEW FOR 2026! Summer Hours- Hybrid work schedule from Memorial Day through Labor Day, consisting of 3 in-office days and 2 remote days per week
• NEW FOR 2026! Up to 10 remote workdays permitted between Labor Day and Memorial Day during normal business hours
• Shared core values of safety, integrity, caring and growth
• Leaders committed to building more diverse, inclusive teams
• On-Demand pay via DailyPay
• Robust recognition and reward program
• Community Impact opportunities including additional time off to volunteer and charitable match up to $250 per employee
• Tuition reimbursement
• Complimentary refreshment bar with beverages and snacks
• Employee discount program with hundreds of partner brands
• Wellness incentive program
• Regular employee celebrations and events

Who We Are

Celebrating 50 years in 2024, MX Holdings is a global leader in the purchasing, processing, and manufacturing of non-ferrous metals, primarily Aluminum. Enabled by our breadth of experience and deep expertise, we are proud to deliver top-quality products and services to customers across our family of brands – including Metal Exchange and Pennex.

But it’s not just what we do that sets us apart, it’s how we do it. Safety. Integrity. Caring. Growth. These core values are embodied by each member of our team; guiding every action we take and decision we make. Whether it’s driving innovation within our industry, making the impossible possible for our customers, providing a safe, respectful workplace for employees or supporting our local communities, our purpose is clear. We are dedicated to impacting our world in a positive way.

If you are a like-minded individual with a strong ability to problem solve, collaborate and effectively communicate, MX Holdings may be the perfect place for you to grow your career.

Our Commitment to Inclusion

We welcome people of different backgrounds, abilities, and perspectives. To ensure our business and culture continue to be inclusive of all people, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital status, veteran or disability status. MX Holdings and its family of companies are proud to be equal opportunity employers. Additionally, all of your information will be kept confidential according to EEO guidelines. Should you have any questions or require special assistance completing your application, please email [email protected]

Qualified Applicants must be legally authorized for employment in the United States and not require employer sponsored work authorization now or in the future for employment in the United States. 

Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Confidentiality Agreement Required: Yes