Account Supervisor, Janitorial Services

Client Relations

• Serve as the primary point of contact for assigned client locations.
• Build and maintain positive relationships with customers through regular communication and site visits.
• Respond promptly to customer requests, concerns, and service issues.
• Conduct routine inspections with clients to ensure satisfaction and contract compliance.
• Support customer retention through consistent service excellence.

Operations Management

• Supervise day-to-day janitorial operations and ensure services are delivered according to contract specifications.
• Conduct regular quality assurance inspections and audits.
• Monitor work performance and implement corrective actions as needed.
• Coordinate schedules, projects, and special cleaning requests.
• Ensure adequate staffing coverage for all assigned shifts and locations.

Team Leadership

• Supervise, train, coach, and develop janitorial team members.
• Assist with recruiting, interviewing, onboarding, and employee training.
• Monitor attendance, performance, and productivity.
• Conduct performance evaluations and provide ongoing feedback.
• Promote employee engagement, teamwork, and accountability.

Safety and Compliance

• Ensure compliance with OSHA regulations, company policies, and client requirements.
• Conduct safety meetings and job-site inspections.
• Investigate workplace incidents and complete required reporting.
• Promote a culture of safety and continuous improvement.

Administrative Responsibilities

• Maintain staffing schedules and timekeeping records.
• Monitor inventory levels of cleaning supplies and equipment.
• Submit operational reports and documentation as required.
• Assist management with labor budgeting and cost control efforts.
• Ensure accurate recordkeeping and compliance documentation.

Education

• High School Diploma or GED required.
• Associate degree or additional management training preferred.

Experience

• 2-5 years of janitorial, facilities, or environmental services experience.
• Previous supervisory or team lead experience preferred.
• Experience working in commercial, industrial, airport, healthcare, or educational environments is a plus.