Accounts Receivable Analyst (Billing)

As an Analyst - Accounts Receivable, you will be responsible for generating, reviewing, and issuing customer invoices accurately and in a timely manner. Maintains and updates billing records using applicable systems, ensuring charges are correct and properly documented. Researches and resolves routine billing discrepancies and prepares standard reports related to billing status, exceptions, or unresolved issues.

Responsibilities:

• Manages daily invoices. Reviews incoming receipts and remittance advices to determine application to accounts receivable system and handle exceptions appropriately. 


• Posts and applies receipts (checks, credit card, ACH and wire) to customer accounts receivable account via data processing functions in various systems (QuickBooks, Salesforce.com, Microsoft Dynamics/DAX). 


• Performs extensive research, investigation, analysis, escalation and resolution of customer invoicing issues to ensure all cash and payments are completed.  


• Prepares required entries and supporting details when customer takes a miscellaneous deduction.   


• Adheres to department policies and procedures. 


• Maintains confidentiality regarding client data, documents and procedures. 


• Interfaces with customers, financial services team members, and branches to determine appropriate receipt remittance application.   


• Assists in resolving unidentified payments with financial services team and customers. 


• Performs other duties as assigned.

Qualifications:

• High School Diploma or Equivalent is required; Bachelors’ Degree in a related field is preferred.


• 1 year of Microsoft Office products (Outlook and Excel) experience is required; 3 years preferred. 


• 1 year of QuickBooks, Salesforce.com, DAX, or other ERP accounts receivable module, specifically cash application is preferred  


• 1 year of direct customer billing is preferred


• Basic knowledge of accounts receivable is preferred.


• Ability to remain calm and work in an intense productivity environment with tight deadlines is preferred.


• Ability to work overtime as needed (as monthly volume requires including but not limited to statement cutoff dates and month end which is mandatory overtime) is preferred. 


• Effective and efficient use of a 10-key calculator or numeric keypad for data entry is preferred. 


• Strong oral communication skills is required. 


• PC Windows experience is required. 


• Excel experience is required (V-look up and pivot table functions preferred).


• Customer service oriented is required.


• Team Player is required.


• Ability to work independently with little or no supervision is required.

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