Admin and Customer Service Associate

• Highly proficient with software and technology solutions. Advanced computer user skills required.


• Responsible for providing day to day supervision over administrative tasks
  


• Responsible for receipt and transfer of samples
  


• Function as an occasional sample courier using company provided vehicle


• Responsible for maintaining sample logs and METRC chain of custody
  


• Responsible for accurate data entry when necessary
  


• Responsible for understanding and following all necessary SOPs
  


• May be required to provide support and training to clients on-site
  


• Ensures resolution of ordering errors before samples are returned to clients
  


• Assists administrative team with sales and marketing projects
  


• Provides orientation and performance feedback on appropriate staff
  


• Reviews policies and procedures to meet specific guidelines
  


• Ensures prompt resolution of clerical errors
  


• Maintains documentation and resolution of problem samples
  


• Responsible for data entry and review, both in oversight and production
  


• Responsible for documentation and resolution of customer complaints
  


• Works as a liaison between laboratory, client base and lab management
  


• Works closely with the Facility Director(s) and the QAO to organize documents, meetings and audits
  


• Field calls, emails from clients
  


• On-board clients as necessary
  


• Organize promotional materials, marketing outreach
  


• Monitor communication platforms
  

Requirements

Benefits