Admin Assistant Parking

PARKING DEPARTMENT

Compensation Details

• MIN.HOURLY WAGE: $24.39


• GRADE: 09T

This is an office position requiring the performance of diverse clerical and administrative work. Employee will assist the Customer Service Supervisor in functions such as cashier and payment processing, reception, digital and physical permitting, registration holds, dealing with the public by phone and in-person, USPS and email regarding parking issues/information, manually entering parking citations, assisting in the appeal process.

Additionally, this individual will be responsible for assisting the Supervisor of School Crossing Guard with the School Crossing Guard Program. They will also serve as general back up to any tasks handled by the Parking Division’s front office.

ESSENTIAL FUNCTIONS (Without Accommodations):

• Able to read, write, speak and understand English in order to communicate with co-workers and general public by phone, USPS, email and in-person.


• Able to work a forty (40) hour work week.


• Computer literate, keyboard proficient. 


• Able to be firm, professional, fair and courteous to the public in all situations and conditions.


• Able to see and hear well enough to perform the duties specified in this job description.


• Able to work standing and walking for up to 2 hours when required.

EQUIPMENT TO BE USED:   

Copy machine(s), network computer and related equipment, Fax, calculator, laminating system, network printers, credit card processor, and other miscellaneous equipment. Handheld automatic citation machines.

ENVIRONMENT:             

• Air-conditioned office. Shared office workspace.

PHYSICAL REQUIREMENTS:   

• Sitting                    50%


• Walking                 20%


• Standing                15%


• Bending                   5%


• Reaching                 5%


• Climbing Stairs        5%

DUTIES/TASKS/JOBS:

• 
  
  
  

  Answers telephone, email, and written correspondence, and receives and routes messages or handles information requests in a personable, timely, and courteous manner.

  
  


• Serves as receptionist to the parking division, greeting visitors and employees politely and professionally and responding to basic questions regarding parking division policies and procedures.Accepts and processes parking citation, permit, and other types of payments.


• Receives, sorts and disperses mail for department daily. Processes mail as necessary, and routes documents as required.


• Processes vehicle registration holds, vehicle immobilization, unpaid citations, various parking programs, permits, inquiries of policies and practices.


• Assists in all collection efforts for unpaid parking citations as directed.


• Accepts right-of-way applications for temporary right of way, dumpster, newsrack, maintenance of traffic, and utility underground permits.


• Accepts applications for disabled parking permit applications


• Coordinates with Parking Staff in placement and maintenance of no parking signs and barricades.


• Assists with creation of informational/educational literature regarding right-of-way permits program and other parking programs.


• Assists in parking division’s role in special events as directed.


• Responds to and enters requests in Key West Connects (seeclickfix)


• Runs various monthly reports.


• Maintains records and logs as needed.


• Performs other job-related duties as assigned. 


• Performs other job-related duties as assigned.

REQUIRED KNOWLEDGE/ SKILLS/ ABILITIES:

• Knowledge of, or ability to learn appropriate municipal codes, ordinances and laws, as well as others as they may apply to the parking department.


• Thorough knowledge and ability to demonstrate skill in Microsoft Word and Excel and ability to learn various City Software programs.


• Skill in being tactful, firm, professional, fair and courteous to the public in all situations and conditions.


• Skill in effectively and courteously communicating with diverse public, verbally and in writing.


• Skill in typing accurately from rough draft or plain copy.


• Skilled with smart phone/tablet apps.


• Able to manage multiple projects while maintaining quality, ensuring accuracy, meeting deadlines and managing schedules.


• Able to work independently with minimum supervision, while staying highly organized and retaining attention to detail.


• Able to read, write, speak and understand English to communicate with co-workers and public by phone, USPS, email and in-person.


• Able to understand and follow directions, within the scope of existing city and departmental rules.


• Able to deal effectively and efficiently with members of the public and other employees.


• Able to be firm, professional, fair and courteous to the public in all situations and conditions.


• Able to work standing and walking when required.


• Second language skill a plus.

MINIMUM QUALIFICATIONS:

• High School Graduate or GED.


• One year of secretarial experience, reception, or cashier experience.


• Typing speed of 30 WPM minimum.


• Able to work a forty (40) hour work week.