Administrative Assistant

General Description

This is a full time position primarily focused on providing administrative support for the

Long Term Care Services (LTCS) Department, as well as assisting with Information and

Referral (I&R) duties as needed.

Responsibilities

• Provides administrative support for the LTCS Department.


• Provides back-up administrative support for the Aging and Disability Resource Center


• (ADRC) Information and Referral (I&R) Department.


• Uses computer software to assist with completing reports, updating spreadsheets, and


• entering client data into databases as assigned.


• Assists with editing and proofreading correspondence, reports, memoranda and other


• documents for the ADRC.


• Assists with mail outs for the ADRC, which includes printing organizational


• information, preparing letters and envelopes.


• Assists with printing and sending monthly EMS Release Letters.


• Assists with transcribing voicemails.


• Helps to facilitate ADRC referrals for services to the appropriate entity.


• Assists with eCIRTS project work, including data entry and running reports.


• Assists the ADRC with annual monitoring preparation as needed.


• Provides primary coverage to assist ADRC walk-in clients, including triaging and


• sending referrals to the appropriate department for further assistance.


• Provides back-up coverage to handle main telephone lines, opening and distribution


• of mail, and other duties related to this position, including receipt of package


• deliveries.


• Assists the ADRC with preparing for various meetings, including Local Coalition Work


• Group Meetings, sending out invitations, tracking attendance and taking minutes.


• Assists with gathering information, as needed, for public records requests.


• Makes outbound calls to schedule or reschedule telephone screenings, as well as


• calls to provide scheduled telephone screening reminders.


• Other related duties as assigned.

Minimum Education and Experience

• Associate’s Degree and one (1) year of experience; or


• High School Graduate or Equivalent and two (2) years of experience


• Successful completion of applicable background screening required.


• Any exceptions to the minimum requirements must be approved by the President and CEO.

Required Skills and Knowledge

• Experience with extensive word processing and database skills.


• Advanced word processing, spreadsheet and database skills including Microsoft


• products.


• Ability to type correctly 60 words per minute.


• Ability to effectively use the phone system to answer incoming calls and transcribe


• voicemails.


• Ability to pay careful attention to detail with excellent knowledge of grammar and


• spelling.


• Ability to work with minimum direction.


• Ability to organize and prioritize work effectively.


• Ability to relate positively to older individuals, the general public, Agency and


• community representatives.


• Ability to work under stressful situations.


• Pleasant and clearly understandable telephone voice.

Physical Requirements

• Ability to work under stressful situations.


• Pleasant and clearly understandable telephone voice.


• Ability to lift and carry at least 10 pounds.


• Ability to operate a computer and other office equipment.


• Ability to sit at a desk for more than one hour at a time.


• Ability to bend and stoop in order to file and shelve.
  

Work Environment:

• The work environment characteristics are representative of those an employee will


• encounter while performing the essential functions of this job. Reasonable


• accommodations may be made to enable individuals with disabilities to perform the


• essential functions.