Administrative Assistant - Client Support

JOB SUMMARY: 

Rapidly growing healthcare technology company is looking for outgoing, energetic, and motivated individuals to join our Client Services team. If you possess these qualities and want to be part of a passionate team on a mission to drive change in healthcare, then Green Light could be a great fit for you. Ideal candidates will share our core values, be a team player, possess a strong work ethic, be a problem solver, have professional integrity and a sense of humor!

RESPONSIBILITIES:

• Answer and direct incoming phone calls


• Handle basic inquiries and forward complex questions to appropriate staff


• Greet visitors in a professional and friendly manner


• Accurately complete data entry and pricing of medical claims


• Assist the internal teams with various administrative tasks as needed


• Work with leadership to ensure proper client service is being delivered


• Follow communication procedures, guidelines, and policies


• Ensure compliance with HIPAA protocol at all times


• Other duties as assigned

 QUALIFICATIONS:

• High school diploma or equivalent


• Pleasant telephone voice with excellent verbal and written skills


• Ability to learn new tasks and concepts quickly


• Ability to work independently and with a team


• Ability to multi-task (and be detail-oriented while doing so)


• Strong organizational, problem solving, and time management skills

 PREFERRED (BUT NOT REQUIRED):

• 1-2 years healthcare customer service experience.


• Basic knowledge of commonly used medical terminology.


• General knowledge of healthcare claims and reimbursement process.