Administrative Asst. II - Home Health FT Days

Core Competencies

• Creates reports, letters, memos, documents, graphs in an accurate, attractive, easy to read format within the agreed upon time frame requested utilizing appropriate software programs, e.g. Microsoft Word, Excel, PowerPoint, Publisher and Visio.
  
  
  
• Creates dashboards and spreadsheets with formulas in Excel.
  
  
• Oversees the coordination and follow-up of policies/procedures through the committee approval process to include Nursing, Medical Staff and Administrative committees.
  
  
• Maintains general office manuals, e.g. Title 22 and CAMH Official Handbook by inserting current information and revisions as provided.
  
  
  
• Receives patient compliment cards, copies and routes appropriately.
  
  
• Maintains files and recordkeeping system in a manner that allows easy retrieval of information.
  
  
• Screens telephone calls and routes calls appropriately.
  
  
• Welcomes visitors, screening those who do not have appointments, and directs visitors to appropriate department personnel.
  
  
  
• Prepares room reservation requests for meetings, classes, special programs, teleconferences, and webinars coordinating with Food Services, Engineering and Media Services.
  
  
• Performs routine duties such as photocopying, opening mail, and ordering supplies in an appropriate manner.
  
  
• Arranges for maintenance and repair of equipment as needed.
  
  
• Coordinates with the Accounting department for the payment of invoices, check requests, and magazine subscriptions, membership fees and conference registration fees.
  
  
• Provides secretarial and administrative support.
  
  
• Keeps Outlook calendar for Executive Director updated and consults calendars when scheduling meetings.
  
  
• Coordinated meetings, sends notices, prepares agendas, takes minutes, maintains records/files or related materials, and performs follow-up or other duties as directed by the Chairperson for the following committees: clinical Operations, Home Based Palliative Care Operations, Quarterly Quality Assessment Performance Improvement, Annual Professional Advisory Committee, Annual Program Evaluations.
  
  
• Maintains the Home Health, Hospice and Home based Palliative Care Policy manuals in SharePoint System. Ensures reviews are conducted, revisions are up-to-date, and online manuals are kept current.
  
  
• Maintains all contracts and communicates with purchasing for entry into contract tracking system and with Privacy Officer for coordination of Business Associate Agreements.
  
  
• Initiates and maintains room reservation schedule for the Home Health Conference rooms.
  
  

Department Specific Competencies

• Addresses customer complaints and concerns promptly.
  
  
• Answers primary department phone, demonstrating excellent customer service.
  
  

Education

Experience

License / Certification Requirements