Administrative Customer Sales Support

Company Overview

SEA Wire and Cable is a growing, dynamic organization offering diverse challenges to innovative professionals. We seek qualified individuals who possess the drive and vision required to be part of a success-oriented team.

SEA is a leading logistical supplier to the Military and Commercial Aerospace market. Founded in 1970 as a manufacturer’s rep, SEA began to expand its focus into the stock and distribution of military wire and cable in the 1980s. Since then, the company has continued to horizontally grow their product offering and improve their systems to provide customers with the high level of service they have come to expect from SEA for over 50 years.

SEA continues to operate as a family environment with a dedication to quality work.

General Summary

Provides administrative support to the sales department.  Handles matters of a routine nature in providing sales support service. 
 

Principal Duties and Responsibilities

• Accept over-flow customer calls and address needs of call.
• Assist in quotation generation to include sourcing of needed product.
• Handle all administrative functions regarding the order process of writing orders, customer confirmations, filing, and order follow up.
• Assist in sales related issues of on time shipment, rejections, problem orders, back orders, and resolve incomplete orders.

Additional Duties and Responsibilities:

Order Processing

• Process spot buys (discreet orders) from customer – Quick Pace.
• Entering new and/or revised customer purchase orders.
• Review min/max consignment/VMI inventory levels.
  • Determine if inventory is in transit to fill to max.
  • Issue additional material from SEA inventory to SEA customer owned inventory location.

Quotations

• Issue quotations to customers for spot buy or future contract items (as necessary).
• Source products as necessary to quote customer.

Inventory Management and Replenishment

• Using item risk assessment, historical usage as well as customer forecasts to strategically purchase and schedule inbound material to maintain desired inventory turns/safety stock.
• Renegotiate prices if previous pricing has potentially expired.

Expedite/Status

• Provide weekly feedback to customer on materials due to ship in next in next 3 months.
• Adjust ship dates based upon customer pull in or push out.
• Expedite or de-expedite inbound supplier materials based on customer requirement shifts.
• Respond to daily urgent requirements or information needs regarding open orders or consigned inventory needs.

Quality

• Respond to customer requests for RMA’s, documentation issues, packaging issues, revision information.
• Follow up with SEA and customer quality teams regarding SCAR responses and acceptance.

Evaluation

• Respond to monthly shipping and quality performance metrics.
  • Item by item review of late shipments and the cause/fault.
  • Item by item review of quality defects and the cause/fault.

Working closely with other departments and members of the management team, including sales, quality, order processing, purchasing, shipping, and receiving, on a variety of customer and supplier issues that impact customer.

This role is the entry level role in the Sales career path and also provides a foundation to build upon other skills and abilities used within the Company.

Job Requirements

• Minimum high school education or equivalent.
• Multitasking abilities.
• Must be highly organized and able to work accurately and independently.
• Demonstrates a positive attitude towards self and others.
• Able to effectively interact with a variety of personnel at all organizational levels.
• Possesses basic math skills.
• Above average written and verbal communication skills.
• Excellent keyboard skills including basic to intermediate Microsoft Excel and Words.  Ability to quickly learn new computer system for sales, quoting, order entry.
• Knowledge of Supply Chain Management, DFAR, Acquisition Management helpful.

Benefits

All Full-Time SEA employees are eligible for the following company benefits:

• Medical, Dental, Vision, Long-Term Disability, and Voluntary Life Insurances
• 100% employer paid Short-Term Disability Insurance and Basic Life
• Wellness Program discounts
• Healthcare FSA and Dependent Care FSA
• 401K with employer contribution match
• 7 Paid Annual Holidays
• Paid Time-Off
• Tuition Reimbursement
• Employee referral incentives
• Monthly employee and family events

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

It is the policy of SEA Wire and Cable, Inc. to provide equal employment opportunity (EEO), in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, veteran status, or any other basis prohibited by applicable law.