Administrative/ Customer Service Support

Administrative/ Customer Service Support (Full-Time, Hybrid Position)

Location: Livonia, MI
Schedule: HYBRID, 8:00am to 4:30pm

Monday, Wednesday and Friday—In Office

Tuesday & Thursday-- Remote

Benefits: Medical, Dental, Vision, Generous PTO and 401K

Compensation: $17.50 per hour

At LaJoy Group, you will find a culture that prides itself on teamwork, high ethics and hard work – with a good measure of fun. We seek to employ qualified individuals who are open to always changing environments, focused on reaching goals, and able to show a friendly “team” attitude.

Position Summary
LaJoy Group is seeking a highly detail-oriented and customer-focused addition to the team that will focus on implementation, customer service and administration of a new program. It requires accuracy and professionalism to all employees, vendors and customers. The ideal candidate takes pride in precision, maintains strong organizational systems, and provides exceptional customer service while supporting employees through processes and transactions.
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Essential Functions

Customer Service
• Provide prompt, professional responses to questions from employees, vendors and clients.
• Contact vendors regarding incomplete, incorrect, or inaccurate documentation with clarity and professionalism.
• Maintain a high level of service when returning calls and resolving payroll concerns.
• Build positive working relationships through clear communication and a solutions-focused approach.
• This position requires strong interpersonal skills and a commitment to delivering exceptional customer service.

Administrative Responsibilities
• Maintain and update multiple spreadsheets and tracking systems, including authorizations, documentation logs, and communication records.
• Mail or email required documents and track outstanding paperwork to ensure timely completion.
• Perform additional administrative tasks as assigned.
• Strong organizational skills and the ability to manage multiple priorities are key to success in this role.

Other duties as assigned.
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Physical Demands
This role is primarily sedentary and requires regular use of a computer and phone. Occasional filing, lifting of documents, opening filing cabinets, bending, or use of a step stool may be required.
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Work Environment
This position operates in a professional office setting and regularly uses standard office equipment including computers, phones, photocopiers, and filing systems.
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Education & Experience
• High school diploma or equivalent required.
• Previous administrative and customer service experience preferred.
• Strong computer proficiency, particularly with Microsoft Office products (Excel required).
• Highly developed written, verbal, and listening communication skills.
• Demonstrated ability to work with a high degree of accuracy, discretion, and attention to detail.

This job requires a criminal background check. Convictions and pending felony charges are not an absolute bar to employment and will only be considered if required by law or there is a substantial relationship to the circumstances of the particular job or if bond ability is at issue

#INDINTERNAL
LaJoy Group is an Equal Employment Opportunity.