Administrative Director - Quality and Safety

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Work arrangement - On-site at Duke University Hospital 

Position Summary

The Administrative Director for Quality & Safety serves as the senior administrative leader for the Quality and Safety program of the Duke Children's service line. The position provides strategic, operational, and programmatic leadership for Duke Children's comprehensive quality enterprise across ambulatory and inpatient settings.

Leadership

• Serve as the principal administrative partner to the Vice Chair for Quality.


• Co-lead strategic planning, annual goal setting, resource allocation, and operational execution of the Duke Children's Quality Program.


• Represent the Quality Program in executive, departmental, and health system leadership forums.

Safety Mission

• Provide operational oversight of patient safety initiatives across inpatient and ambulatory settings.


• Monitor patient safety metrics, serious safety events, and organizational learning activities.


• Support implementation of high-reliability principles and reduction of preventable harm.

Service Mission

• Oversee participation in clinical registries and benchmarking programs.


• Direct the evidence-based clinical pathway program and measure adherence and outcomes.


• Provide administrative oversight for pediatric Clinical Documentation Integrity (CDI) initiatives.


• Lead Duke Children's Vizient performance review and improvement efforts.


• Support quality improvement infrastructure and education in improvement science.

Satisfaction Mission

• Oversee analysis of Qualtrics patient and family experience data.


• Analyze healthcare worker engagement, culture, and workforce experience surveys.


• Develop improvement plans that enhance patient, family, physician, APP, nurse, and staff experience.

Governance and Reporting

• Develop executive dashboards across Safety, Service, and Satisfaction domains.


• Support quality governance committees and executive reporting.

Qualifications

• Master's degree required in healthcare administration, public health, business, nursing, or related field.


• 7-10 years of progressive healthcare leadership experience; pediatric and academic medical center experience preferred.


• CPHQ, CPPS, or Lean certification preferred.