Administrative Operations Specialist - Rod & Range

Shape the daily experience of Rod & Range Club guests, members, and colleagues through polished hospitality and precise operational coordination. As the Administrative Operations Specialist, you will bring organization, communication, and attention to detail to the center of the facility’s operations, helping reservations, events, schedules, financial processes, and office workflows move seamlessly. This opportunity allows you to build broad expertise across luxury hospitality operations while becoming a trusted resource within the Rod & Range Club environment.

What You Will Create

• A polished and welcoming experience through warm, knowledgeable service that makes every guest and member feel recognized while ensuring the details behind their visit are thoughtfully coordinated


• Seamless reservations for shooting, fishing, archery, and outdoor experiences through precise coordination of bookings, schedules, upcoming groups, and operational details from planning through participation


• Memorable events and competitions by bringing corporate and sanctioned events to life through thoughtful planning, registration, setup, scoring, and attentive coordination that allows participants to remain focused on the experience


• An organized, confident operation through accurate staff scheduling, weekly schedule communication, lodge opening and closing support, and proactive preparation for upcoming groups and priorities


• Financial and administrative confidence through accurate payroll, commissions, gratuity adjustments, Rounds Breakdown, Commission Reports, Daily Flash, Dimensions, invoices, purchase orders, and other documentation that keeps facility operations precise and accountable


• Trusted member relationships through accurate member records, responsive communication, and thoughtful attention to the information and details that strengthen long-term connections


• A versatile and supportive team environment by providing thoughtful backup across retail, the retail bank, mail, errands, and other operational needs while contributing wherever your organization and resourcefulness can make the greatest difference

What You Can Expect

• A highly visible role at the intersection of luxury guest service, administration, events, and operations


• Frequent interaction with guests, members, colleagues, and event participants


• A dynamic environment where organization, composure, and sound judgment matter every day


• Broad exposure to reservations, scheduling, events, payroll, financial processes, and member relations


• Regular collaboration with Rod & Range Club leadership and resort teams


• Daily use of Microsoft Word, Microsoft Excel, internal systems, and databases


• A physically active environment requiring the ability to remain standing for up to eight hours


• A flexible schedule that may include varying shifts, weekends, and holidays

What You Bring

• A naturally organized and detail-oriented approach that brings clarity to competing priorities while keeping the guest and member experience at the center


• A polished, confident communication style that builds trust across a diverse range of guests, members, colleagues, and leaders


• The composure and resourcefulness to navigate changing priorities, high-pressure moments, and unexpected needs without losing accuracy or professionalism


• A service mindset grounded in genuine care, anticipation, and personal ownership


• The initiative to recognize what needs attention, follow through on commitments, and contribute beyond the boundaries of a single responsibility


• A collaborative spirit and adaptability that allows you to move confidently between administrative, event, guest service, and operational needs


• Pride in the precision and professionalism required when working with reservations, schedules, payroll, financial information, and member records

Qualifications

• High school diploma or equivalent required; administrative and customer service experience preferred


• Proficiency with Microsoft Word and Microsoft Excel, with the ability to learn and effectively use internal systems and databases


• Strong written and verbal communication skills with fluency in English


• Demonstrated ability to remain organized, accurate, and effective in high-pressure situations while managing multiple priorities


• Ability to remain standing for up to eight hours at a time


• Availability to work a variety of shifts, including weekends and holidays

Additional Information

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities associated with this position. Responsibilities may change or be assigned as needed to support operational excellence, business needs, and exceptional guest service standards.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers.  Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

• Paid training and structured onboarding


• Hands-on learning and cross-department opportunities


• Clear pathways for advancement and internal promotion


• Recognition through individual and team honors

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program


• Medical, dental, and vision coverage for eligible associates


• Paid time off and holiday compensation


• Discounted associate meals and uniform services


• Savings across resort dining, retail, spa, and activities


• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

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